Senior Software Engineer, AI Products
About The Position
The Airfam Products team at Airbnb is dedicated to enhancing employee productivity through a unified digital headquarters experience. This 13-person cross-functional team, comprising engineers, designers, researchers, and product managers, works on platforms serving Airbnb's global workforce. Their portfolio includes One Airbnb (internal cultural hub with enterprise search, people profiles, and AI-powered chat), OneChat (Airbnb's enterprise AI assistant for secure LLM interactions), and tools for information discovery and employee connection. The role is within the AI for Non-Developers workstream, focused on expanding AI productivity tools to all employees by building OneChat Agents, research capabilities, artifact creation tools, and task automation to make AI accessible to everyone, regardless of technical background.
Requirements
- 8+ years of software engineering experience, with significant focus on building production AI/ML systems
- Deep understanding of Large Language Models (LLMs) including fine-tuning, prompt engineering, embeddings, and retrieval-augmented generation (RAG)
- Strong proficiency in Python and at least one additional language (TypeScript, Go, or Java)
- Experience building and deploying production ML systems at scale with high availability and low latency requirements
- Strong backend and distributed systems expertise, including API design (REST, GraphQL) and cloud infrastructure (AWS, GCP)
- Track record of shipping AI-powered products from prototype to production
- Proven ability to collaborate cross-functionally and influence without authority
- Excellent communication skills with ability to distill complex technical concepts for diverse audiences
- BS in Computer Science, Engineering, or equivalent practical experience
Nice To Haves
- Master's or PhD in Computer Science, Machine Learning, or related field
- Experience with AI agent frameworks (LangChain, LangGraph, or similar) and agentic development patterns
- Experience integrating foundation model APIs (OpenAI, Anthropic/Claude, Google)
- Familiarity with ML evaluation systems, including LLM-as-a-judge approaches
- Experience with containerization and orchestration (Kubernetes), infrastructure-as-code (Terraform)
- Background in building enterprise-grade internal tools and developer productivity platforms
- Experience with frontend technologies (React, Next.js) for full-stack AI product development
- Publications at top AI/ML venues a plus
Responsibilities
- Lead the technical design and implementation of LLM-powered features for OneChat and enterprise AI tools, including RAG pipelines, agent orchestration, and prompt optimization
- Partner with product managers, designers, and cross-functional teams to translate user problems into AI-powered solutions that serve Airbnb's global workforce
- Architect and build production-ready AI/ML-integrated systems, ensuring scalability, reliability, and low latency across multi-cloud environments
- Develop and iterate on agentic AI capabilities, including multi-step reasoning, tool use, and context-aware decision-making
- Implement evaluation pipelines and quality systems to measure model performance, safety, and user satisfaction
- Own production AI systems end-to-end, including deployment strategies, monitoring, alerting, and incident response
- Collaborate with the DevAI team on AirChat SDK integrations, MCP (Model Context Protocol) implementations, and Glean Action Packs
- Mentor engineers (L6-L8) through design reviews, architecture discussions, and pair programming sessions
- Stay current with emerging AI technologies and evaluate their applicability to employee experience products
- Balance hands-on technical contributions with technical leadership activities
Benefits
- bonus
- equity
- benefits
- Employee Travel Credits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
