Senior Software Development Engineer, Customer 360

Amazon • Seattle, WA

2d • $168,100 - $227,400 • Onsite

About The Position

Shape the Future of AI-Powered Customer Experiences at Amazon by revolutionizing how millions of customers interact with Amazon. We're looking for a technical leader to lead our next breakthrough in AI-driven personalization. In an era where AI is transforming customer expectations, we're building something unprecedented: a unified personalization engine that will power experiences across all of Amazon's businesses. This isn't just another recommendation system – it's a sophisticated AI platform that will understand and adapt to customer behaviors in real-time, creating seamless, intuitive experiences that feel like magic. As a technical leader in this space, you'll be at the forefront of defining what's possible in AI-powered customer experiences. Your work will directly impact how millions of people shop, discover, and interact with Amazon's services. Join a group of passionate engineers and leaders who are pushing the boundaries of what's possible in personalization. We offer an environment where innovation is celebrated, technical excellence is expected, and customer obsession drives everything we do.

Requirements

• 5+ years of non-internship professional software development experience
• 5+ years of programming with at least one software programming language experience
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience as a mentor, tech lead or leading an engineering team
• Experience with large-scale distributed systems and familiarity with ML/AI
• Track record of turning complex technical challenges into elegant solutions

Nice To Haves

• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent
• Passion for building intelligent systems that delight customers
• Desire to work at the frontier of AI innovation to deliver magic to customers.

Responsibilities

• Design and develop highly scalable and reliable distributed services for real-time data access and integration across multiple Amazon platforms.
• Implement sophisticated server-side filtering and querying capabilities to ensure efficient and relevant data retrieval.
• Create standardized APIs and data models to enable seamless data sharing and utilization across diverse business units.
• Develop and optimize systems for handling both offline and online data access, including real-time event processing and batch data analysis.
• Implement robust privacy controls and compliance measures to ensure data protection and regulatory adherence.
• Collaborate with AI and machine learning teams to integrate advanced personalization capabilities into the platform.
• Work on innovative solutions for standardizing product and offering identifiers across different Amazon services.
• Contribute to the development of data feeds and reactor systems for real-time data enrichment and insight generation.
• Architect and build innovative AI-driven systems that will serve millions of customers daily
• Pioneer new approaches to cross-domain personalization.
• Lead technical innovation that will set industry standards for years to come
• Work with diverse Amazon teams to reshape how we understand and serve our customers

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree