Senior Software Asset Manager

Leidos•Fort Belvoir, VA

1d•Onsite

About The Position

Leidos is seeking a Senior Software Asset Manager in Fort Belvoir, VA to support the DTRA I3TS program. This role provides Software Asset Management (SAM) support to a large government agency, primarily leveraging the ServiceNow platform. You will lead the planning, deployment, monitoring, harvesting, and retirement of software assets by implementing best-practice workflows within the ServiceNow SAM Professional module and ITSM suite. You will be responsible for creating and maintaining the accuracy of the ServiceNow CMDB, managing software entitlements, and ensuring license compliance based on software license right-to-use (RTU), maintenance agreements, and discovery data. A current Top Secret/SCI Clearance and US Citizenship are required.

Requirements

Bachelor’s degree and 8+ years of experience in ITSM asset management, additional years of experience will be acceptable in lieu of a degree
Current ITIL4 Certification
Proven experience utilizing ServiceNow ITSM and SAM Professional modules for asset tracking and license reconciliation
Strong understanding of the ServiceNow Common Service Data Model (CSDM) and its impact on Software Asset Management
Advanced knowledge of the software asset lifecycle: planning, acquisition, deployment, monitoring, harvesting, and retirement
Deep understanding of major software publishers’ licensing models (e.g., Microsoft, Adobe, Oracle, IBM) and their configuration within ServiceNow
Knowledge of international SAM standards (e.g., ISO 19770-1) and ITIL frameworks
Experience with discovery sources that feed into ServiceNow (e.g., ServiceNow Discovery, MS SCCM/MECM, or Tanium)
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Proficient in Microsoft Office tools, primarily Word, Excel, and PowerPoint
Able to interpret an extensive variety of technical and non-technical instructions and deal with several abstract and concrete variables
Must Hold a current Top Secret/SCI Clearance
US Citizenship required

Nice To Haves

ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) or ServiceNow Certified System Administrator (CSA)
IAITAM Certified Software Asset Manager (CSAM) or CHAMP
Metrics-driven thinker with the ability to translate ServiceNow data into actionable cost-saving insights
Ability to present complex compliance data to diverse stakeholders and management levels
Experience with SQL or advanced ServiceNow Reporting/Performance Analytics to generate custom license metrics

Responsibilities

Support the development, configuration, and management of the ServiceNow SAM Professional module to automate the software lifecycle.
Implement and optimize software request workflows within ServiceNow ITSM, ensuring seamless integration between the Service Catalog and Asset Management.
Manually create and modify IT software asset records, entitlements, and software models within ServiceNow, ensuring linkage to appropriate contract records.
Utilize the ServiceNow License Workbench to monitor compliance position, perform reconciliation, and address out-of-compliance alerts.
Ensure the integrity of software discovery data within the ServiceNow CMDB by validating relationships between software installations and hardware devices.
Lead software harvesting and reclamation efforts using ServiceNow Reclamation Rules to optimize license utilization and reduce costs.
Maintain software license contracts and maintenance agreements within ServiceNow, ensuring all vendor agreement changes are accurately reflected.
Create and distribute automated software compliance and utilization reports using ServiceNow Dashboards and Performance Analytics.
Research upgrade/downgrade rights and virtualization complexities to ensure ServiceNow counters accurately reflect client Right to Use (RTU).

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