Senior Small Business Administration Servicing Specialist

Northwest Bank•Columbus, OH

About The Position

The Senior SBA Servicing Specialist is responsible for the full life of loan servicing of Small Business Administration (SBA) loan products, including SBA 7(a), SBA Express, SBA CAPLines, and SBA 504 loans. This role performs complex post closing, servicing, reporting, and compliance functions that are critical to preserving the SBA guarantee, mitigating portfolio risk, and ensuring regulatory adherence. The Senior Specialist serves as a subject matter resource for SBA servicing requirements, exercising independent judgment within established policies and procedures. The position requires advanced knowledge of SBA regulations, loan documentation, and servicing systems, as well as the ability to manage high volume, time sensitive work while consistently delivering a high level of internal and external customer service.

Requirements

High school diploma preferred
Associate’s degree preferred
5-6 years of customer service experience preferred
8-12 years of Commercial or SBA loan experience preferred

Responsibilities

Perform comprehensive post funding and prebooking quality control reviews for SBA loans, ensuring accuracy, completeness, and compliance prior to boarding to the core system
Process and oversee specific multi-disbursement loan files to meet customer needs and bring to final funding
Prepare and process payoff quotes and payoff transactions
Respond to customer inquiries with exemplary customer service in the established timeframe
Process loan modifications
Reconcile GL Accounts specific to business line needs
Process third party invoices to ensure prompt payment
Process and oversee payments to SBA.gov, including guaranty fees, subsidy fees, and other required remittances
Assist and prepare documentation for secondary market sales
Monitor and reconcile reports as they apply to SBA Loans and perform follow-up as necessary with internal and external business partners
Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
Ensure total document and data integrity attributes to comply with SBA CAFS, Credit Approval, and Documents
Assist with and monitor delinquent insurance, financial, and collateral ticklers
Complete work to meet the established service level agreements and benchmarks
Post-close accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
Maintain and update SBA CAFS and E Tran systems, ensuring all servicing actions, loan status changes, and required data fields are accurate, timely, and aligned with SBA reporting standards
Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
Provide support for testing new products and services
Serve as point person for gathering audit data requested by management
Monitor and prepare loan packages for SBA 504 debenture take outs, coordinating with CDCs, internal teams, and external partners
Assist in physical vault file document collection
Month End Reporting includes 1502 reporting and misc. internal reports
Provide administrative support to Portfolio Managers and Loan Closing Originators
Research and correct errors as applicable
Prepare and submit SBA 1502 reports, reconcile discrepancies, and research variances to ensure accurate remittance of principal, interest, and guaranty fees.
Monitor and resolve SBA exception reporting, including payment discrepancies, status errors, and system generated alerts.
Monitor SBA servicing related reports and coordinate follow up with Accounting, Commercial Operations, and external partners as needed.