Senior Site Reliability Engineering

Royal Bank of Canada•Toronto, ON

14h•Onsite

About The Position

This role will be responsible for leading the design, development, implementation and support of Site Reliability Engineering (SRE) solutions for applications supported by the Commercial Payments Technology (CPT) SRE organization. The incumbent will need advanced knowledge and experience working in an application development and/or technology operations organization. Perform production support role and partner with SRE Delivery team in incident management and problem management.

Requirements

Advanced knowledge of industry practices, with focus on SRE
Advanced experience in a variety of environments (Cloud, distributed and mainframe, business workflows and services/APIs, databases)
Excellent communication skills, direct style (e.g. I did or did not do something, it does or does not work as opposed I believe or I understand it to be)
Effective negotiation skills, stakeholder management
Ability to influence at the Director level (unit and other partner units)
Mainframe knowledge and work experience
Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace Managed, Moog, PagerDuty, ServiceNow, GitHub, Slack, Elastic, Logstash, Kibana, Grafana , Catch Point, RedHat OCP)

Nice To Haves

Computer Engineering, Computer Science, related (technical) degree/diploma, or related breadth of experience
Exposure to Azure, docker and OCP
Exposure to UCD, GitHub
Experience in agile ways of working
Middleware experience

Responsibilities

Lead code and non-functional (performance, security, maintainability, compliance, change management) reviews of all production bound SRE solutions
Drive transformation by continuously looking for ways to automate existing processes, Run engineering mindset meetups accelerating breadth and depth of knowledge in community
Manage SRE application assets (virtual machines, cloud instances, mainframe, source code repositories, etc.)
Publish technical design for SRE solutions
Publish and/or review implementation plans for SRE solutions bound to production
Explore new capabilities and technologies to drive innovation (including coding and publishing how-to documentation)
Track, audit, monitor and implement on technical work streams
Act as portfolio SME (Subject Matter Expert) – understand & document common components, core functionalities, infrastructure of supported application
Escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirements
Lead in incident management and problem management for applications in scope
Incident management and problem management for applications in scope
RCA Action items fulfillment/ownership
Focus on Continuous improvement and technical standards – Drive improvements in productivity, monitoring, tooling and best practices
Manage technology currency (server patching, certificate renewal, compliance, etc.) with keen eye on automating opportunities
Ensure availability and uptime of applications in scope, as per service level objectives
Manage PagerDuty rules/tuning/tagging, Moogsoft Situation management, Dynatrace tuning (RUM, Problem Card reduction)
Provide expertise, direction, coaching and development to build the SRE teams capability
Provide assistance with selecting & building a high performing diverse team that leverages individual capabilities & strengths

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact in technology transformation
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services and technology
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients