Senior Site Reliability Engineer

RBC • Toronto, ON

1d • Onsite

About The Position

RBC Wealth Management Technology is seeking a Senior Site Reliability Engineer to join its Wealth Management SRE Team. This team is responsible for ensuring the performance, availability, resilience, and operational excellence of critical applications and platforms that support the wealth management business. Working at the intersection of software engineering, cloud-native operations, observability, and automation, the team plays a central role in delivering reliable digital services for both internal users and clients. As a Senior Site Reliability Engineer, you will bring an engineering-first mindset, strong operational judgment, and a passion for automation to improve system reliability at scale. You will work closely with development, infrastructure, platform, and support teams to build modern observability practices, improve incident response, strengthen reliability engineering standards, and drive the evolution toward intelligent, self-healing operations. This role is ideal for a hands-on engineer who is equally comfortable improving production resilience, building automation, defining service-level objectives, and shaping the future of AI-enhanced operations. You will help design and implement scalable SRE solutions across the technology estate using tools and platforms such as Elasticsearch, Ansible, GitHub Actions, Dynatrace, PagerDuty, Moogsoft, Kubernetes, OpenShift, Kafka, and emerging AIOps capabilities.

Requirements

• 5+ years of experience in Site Reliability Engineering, Production Engineering, DevOps, Platform Engineering, or Systems Engineering roles with strong operational depth.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Strong experience with infrastructure automation and configuration management, particularly Ansible.
• Strong scripting and automation skills in Bash, Python, PowerShell, or similar languages.
• Hands-on experience with modern reliability and observability tooling such as Elasticsearch, Dynatrace, GitHub, Kubernetes, OpenShift, Kafka, PagerDuty, Moogsoft, or related platforms.
• Strong understanding of production operations, incident management, root cause analysis, and reliability engineering practices.
• Experience defining and operating SLIs, SLOs, alerting strategies, and service health metrics.
• Knowledge of cloud-native and distributed systems concepts, including resiliency, scalability, fault isolation, and performance tuning.
• Understanding of AIOps, AI/ML concepts, or intelligent automation as applied to observability and operations.
• Ability to work across teams, influence engineering practices, and communicate clearly with technical and non-technical stakeholders.

Nice To Haves

• Experience in financial services, wealth management, banking, insurance, or other highly regulated environments.
• Experience with OpenTelemetry and telemetry standardization across distributed systems.
• Hands-on experience with Prometheus, Grafana, Splunk, Catchpoint, Azure Automation, or similar SRE and observability platforms.
• Experience with CI/CD and developer platform tools such as Jenkins, Artifactory, and Vault.
• Familiarity with containerization and cloud platform patterns, including Docker and Kubernetes-based deployments.
• Experience building or operating anomaly detection, predictive alerting, or self-healing automation solutions.
• Familiarity with AI governance, model validation, and operational controls in regulated environments.
• Experience with reliability testing, chaos engineering, or resilience validation practices.

Responsibilities

• Build and enhance the SRE product base, including intelligent monitoring, alerting, reliability testing, anomaly detection, and automated remediation.
• Implement modern observability practices across supported applications, including metrics, logs, traces, dashboards, and actionable alerting.
• Design and pilot machine learning-based anomaly detection capabilities to improve signal quality and move from reactive to predictive operations.
• Architect and implement self-healing solutions that automatically remediate recurring operational issues with appropriate controls and governance.
• Design human-in-the-loop workflows that balance automation speed with accountability, risk management, and operational oversight.
• Standardize telemetry and instrumentation across platforms to improve visibility, coverage, and correlation of operational signals.
• Contribute to the centralization and evolution of observability and monitoring backends to enable deeper analytics and faster incident triage.
• Partner with cross-functional teams to improve monitoring, logging, alerting, incident response, and production readiness practices.
• Automate operational workflows and platform tasks using Ansible, GitHub Actions, and scripting languages such as Bash, Python, and PowerShell.
• Develop and maintain custom tooling that improves operational efficiency, reliability, and scale.
• Work closely with development teams to understand application changes, production risks, and release readiness, ensuring services meet reliability standards before and after deployment.
• Define, track, and improve SLIs, SLOs, error budgets, and other critical service health indicators.
• Evolve runbooks into automation-first remediation patterns and intelligent operational workflows.
• Support production deployments by advocating for reliability, resilience, and performance improvements.
• Lead or contribute to incident management, problem management, and root cause analysis, ensuring corrective actions are implemented and sustained.
• Troubleshoot production issues across application, middleware, infrastructure, and platform layers.
• Participate in an on-call rotation and provide senior operational support for business-critical systems.
• Continuously identify opportunities to simplify, automate, and modernize operations using engineering and AI-driven approaches.

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior