Senior Site Reliability Engineer (SRE)

UJET

1d•$140,000 - $180,000

About The Position

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. We’re looking for a Senior Site Reliability Engineer to help build and scale a high-impact SRE function. You’ll be a technical leader on a team responsible for improving system reliability, reducing operational toil, and establishing best practices across engineering. In this position, you’ll design how reliability works in UJET, influence engineering decisions, and build the tooling and processes that make production safer and more predictable.

Requirements

6-10+ years of experience in SRE, infrastructure, or backend systems engineering
Demonstrated experience of owning reliability outcomes for complex, distributed systems
Strong experience with cloud infrastructure (AWS, GCP, or Azure) and production-scale systems
Deep understanding of observability, incident management, and system performance
Proficiency in at least one programming language (e.g., Go, Python, Java) with a focus on automation and tooling
Able to change how other teams work without having managerial authority over them
Strong competency in making clear decisions during incidents by following a defined process without reacting emotionally.

Nice To Haves

Experience building or scaling SRE practices (SLOs, incident frameworks, on-call models)
Kubernetes/container orchestration experience
Infrastructure as Code (Terraform, etc.)
Experience with high-growth or scaling systems
Background in performance engineering or capacity planning

Responsibilities

Lead efforts to improve system reliability, scalability, and performance across critical services
Define and implement SLIs/SLOs and error budgets, and use them to guide engineering priorities
Design and develop observability systems (metrics, logging, tracing, alerting) that produce actionable alerts and data.
Lead complex incident response, acting as incident commander when needed
Conduct postmortems focused on systemic causes rather than individual fault, and ensure corrective actions from those reviews are completed.
Identify and eliminate toil through automation, tooling, and improved workflows
Partner with product and platform teams on architecture decisions, production readiness, and designing systems that recover from failure
Build reusable systems and “paved roads” that make it easier for teams to operate their services reliably
Mentor other engineers and raise the overall operational maturity of the organization