Senior Site Reliability Engineer
About The Position
The Senior Systems Engineer role is an exciting and important position within the Engineering Architecture team at Amwell. This role focuses on supporting key infrastructure in Amwell’s data center and cloud environments. Team members will work hands-on to support hardware, virtualization platforms, operating systems, and shared network services such as storage, mail, monitoring, DNS, identity management, and configuration management. This role emphasizes infrastructure automation, operational tooling, and scalable systems management. The ideal candidate will be passionate about reducing operational complexity through scripting, Infrastructure-as-Code, and automation-driven engineering practices across both cloud and on-premise platforms. Amwell systems support Telehealth services used to enable healthcare visits for thousands of patients and providers across the United States and abroad.
Requirements
- 5 or more years of experience managing Linux based systems, certifications a plus
- Strong experience with Infrastructure-as-Code and configuration management technologies including Terraform, Ansible, Puppet, or similar automation frameworks.
- Build automation workflows for system provisioning, patch management, monitoring, configuration management, incident response, and operational remediation.
- Experience with on-prem and cloud based virtualization platform compute and storage, such as ESXi, Azure, AWS and GCP
- Experience with Elasticsearch/Logstash/Kibana analytics engine (ELK Stack)
- Experience managing Identity and Authentication solutions including LDAP, Active Directory, and Multi-Factor Authentication
- Strong scripting and software development skills using languages such as Python, Bash, or PowerShell, with experience building reusable automation tooling and operational integrations in hybrid cloud and on-premise environments.
- Experience developing monitoring, alerting, and self-healing automation solutions.
- Solid foundation of TCP/IP networking concepts
- Experience supporting large-scale production environments with an automation-first operational mindset.
Responsibilities
- Support production systems on platforms such as ESXi, Azure, AWS, and GCP
- Utilize configuration management tools for scalable and repeatable systems management including Ansible and Puppet
- Design, develop, and maintain automation frameworks, scripts, and operational tooling to improve scalability, reliability, and operational efficiency across infrastructure and platform services.
- Configure, maintain, patch, and troubleshoot Linux operating systems with basic knowledge of Windows operating systems
- Ensure compliance with security and data handling policies to meet PCI, HIPAA, and other standards
- Develop and maintain Infrastructure-as-Code (IaC) solutions using tools such as Terraform, Ansible, and Puppet to support repeatable and standardized deployments.
- Collaborate with peers as an accountable and supportive member of Amwell technology teams
- Participate in 24/7 call rotation and scheduled maintenance tasks
Benefits
- Flexible Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Paid Parental Leave (Maternity and Paternity leave)
- Employee Stock Purchase Program
- Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
- Free Subscription to the Calm App
- Tuition Assistance Program
- Pet Insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
