Senior Site Reliability Engineer
Mastercard•Remote - Utah, UT
•$96,000 - $163,000•Remote
About The Position
Commerce Media is hiring a Senior Site Reliability Engineer to lead the reliability, scalability, and production operations of a greenfield application within our enterprise platform. This is a high-impact, individual contributor role with end-to-end ownership of system reliability—from design influence through production operations. You will partner across engineering and platform teams to ensure services are resilient, observable, and production-ready from day one.
Requirements
- Years of professional experience operating distributed systems at scale in production
- Strong expertise in: Kubernetes and containerized environments, Observability (metrics, logging, tracing), Spring Boot and/or Golang ecosystems
- Hands-on across application, infrastructure, and release pipelines
- Demonstrated ownership of service reliability, incident response, and operational strategy
- Ability to influence system design through technical leadership and data-driven decisions
- Pragmatic mindset—balancing automation, trade-offs, and system evolution
- Experience navigating enterprise environments while maintaining delivery velocity
- Leverages AI tools (e.g., Copilot, ChatGPT, Claude) to: Accelerate design, coding, and testing, Improve code quality and operational outcomes
- Integrates AI into workflows: Architecture reviews, code generation, testing, and documentation
- Applies strong judgment in production-critical, low-latency environments
Nice To Haves
- Spring Boot and/or Golang services
Responsibilities
- Drive reliability-focused design in partnership with engineering and platform teams
- Lead architecture and launch readiness reviews, including: Capacity planning, Failure-mode and risk analysis
- Define and enforce non-functional requirements (availability, latency, resilience)
- Own production reliability and service health
- Act as incident commander, leading triage, mitigation, and communication
- Lead blameless post-mortems with clear, actionable follow-ups
- Proactively identify and reduce operational risk across the system
- Define and manage SLIs, SLOs, and error budgets
- Design and operate monitoring and alerting using: Prometheus, Grafana, OpenSearch / Elasticsearch, Opsgenie
- Build dashboards aligned to user impact and system health
- Drive automation-first operations to scale systems sustainably
- Enhance CI/CD pipelines (GitHub Actions) with deployment gating and validation
- Identify and resolve performance and reliability bottlenecks
- Improve developer experience through operational tooling and best practices
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
