Senior Site Reliability Engineer

Aptean • Alpharetta, GA

33d • Onsite

About The Position

You are a Senior Site Reliability Engineer based our Alpharetta, GA office. You lead Cloud Operations for Business Central Online customers in the Americas, executing escalations in-region and environment work that previously required EMEA coordination.

Requirements

• 7+ years in ERP hosting, managed services or cloud operations under SLA
• Deep Dynamics 365 Business Central Online knowledge: administration, extensions, ISVs, integrations
• Proven track record leading major incidents with enterprise customers; hands-on production change execution
• Application Insights, KQL, SQL Server and Entra ID/GDAP/CSP partner administration experience
• Excellent written English; comfortable as senior IC in distributed teams with limited overlap

Nice To Haves

• Experience with Food & Beverage or process-manufacturing ERP environments
• Familiarity with F&B BC ISV landscape: EDI, WMS, logistics, localisation
• Experience driving Microsoft partner support cases to outcome
• Knowledge of PowerShell, Azure DevOps, Salesforce and SOC 2 compliance

Responsibilities

• Lead production escalations end-to-end for Americas Business Central Online customers
• Diagnose BC Online production issues: performance, locking, job queues, integrations
• Execute environment work: provisioning, configuration, copies, refreshes, extension updates
• Drive Microsoft support and ISV vendor escalations to resolution
• Serve as senior technical reviewer on complex or high-risk changes

Benefits

• competitive pay
• robust benefit plans
• opportunity to grow your career in a fast-paced, flexible and casual environment
• outstanding opportunity for career development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed