Senior Site Reliability Engineer – Telephony & Communications Platform (AWS)
About The Position
The Reliability team is responsible for thinking through problems related to platform reliability, scalability, performance, cost-effectiveness, security, and disaster recovery, and engineering solutions to them. They hire excellent engineers who apply software engineering to these problems to create autonomous systems that take care of these details. The team uses the principle of continuous improvement to make each iteration of these autonomous systems better than the last. The state of their autonomous systems is nascent, with foundational pieces either recently completed or currently under development. As a Site Reliability Engineer, you will be embedded with a cross-functional team responsible for certain portions of their systems. Over the first year, you will gain the context needed to be effective and move at speed in the Filevine environment. In successive years, you will be given specific mission-critical objectives that help build out and improve their autonomous systems and simultaneously build out your personal brand as an exceptional engineer who has built and maintained amazing systems that can grow to internet scale.
Requirements
- 8+ years in Software Engineering, Infrastructure, or Operations.
- 4+ years of Site Reliability Engineering experience.
- Strong AWS experience (EC2, ECS/EKS, VPC, Route 53, IAM, Lambda, S3, CloudWatch).
- Expertise with Terraform, CI/CD, observability, automation, and scripting (Python, Bash, or PowerShell).
- Experience supporting highly available, low-latency production systems.
Nice To Haves
- Amazon Connect, Twilio, SIP/RTP, or other VoIP platforms.
- Knowledge of voice quality metrics (MOS, jitter, packet loss).
- Experience with SOC 2, HIPAA, or FedRAMP environments.
- Azure or GCP exposure.
Responsibilities
- Own platform reliability, availability, and performance.
- Build AWS infrastructure using Terraform and Infrastructure as Code.
- Develop CI/CD pipelines, monitoring, and automation.
- Define SLOs, SLIs, and error budgets.
- Lead incident response and continuous reliability improvements.
- Mentor engineers and participate in a 24/7 on-call rotation.
Benefits
- Competitive compensation and benefits package
- Opportunity to learn from a dedicated leadership team
- Dynamic, rapidly growing company, focused on helping organizations thrive
- 100% remote work environment for engineers
- Hackathons for innovation
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Top-of-the-line company swag
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
