Senior Site Reliability Engineer
About The Position
Epic Kids is the leading digital reading platform built for kids 12 and under, trusted by millions of children, educators, and families around the world. Our mission is to inspire a lifelong love of reading by providing unlimited access to thousands of high-quality books, videos, and educational content through a safe and engaging experience. We combine technology, storytelling, and learning innovation to help every child become a confident reader. At Epic, you'll join a collaborative and fast-paced global team passionate about building meaningful products that make a real impact on children's education and literacy. We're looking for a Senior Site Reliability Engineer to drive the stability, observability, and reliability of Epic's platform as we grow. You are an experienced engineer who works independently on complex infrastructure problems, makes sound technical decisions, and helps raise the bar for the engineers around you. You will own pieces of our GCP infrastructure, container platform, CI/CD pipelines, and observability stack—setting reliability standards, hardening the systems behind them, and making sure issues are caught early and resolved fast. You will partner closely with both our product engineering and data engineering teams to keep the platforms that power their applications and workflows running reliably. This is a fully remote, US-based role working closely with a global engineering team.
Requirements
- Bachelor's degree or higher in Computer Science, Software Engineering, or a related field.
- 5+ years of experience in infrastructure, platform, DevOps, or a related engineering role, with a track record of measurably improving production reliability—including defining SLOs, reducing incident frequency or MTTR, and eliminating recurring failure modes.
- Hands-on experience with Google Cloud Platform (GCP), including GCE, GCS, VPC, IAM, Cloud Monitoring, and related services.
- Experience with Docker and Kubernetes (GKE), including containerizing workloads, Helm, and cluster fundamentals.
- Experience with CI/CD pipelines such as GitHub Actions, ArgoCD, Jenkins, or similar tools.
- Experience with an observability platform such as New Relic, including metrics, logging, alerting, and dashboards.
- Proficiency with Terraform for managing infrastructure as code.
- Scripting or programming experience with Python, Bash, or similar languages.
Nice To Haves
- Experience operating workflow orchestration platforms such as Dagster or Airflow as a service for data or platform teams.
- Familiarity with PromRelay for metrics forwarding and alert routing.
- Familiarity with the operational footprint of data platforms, including warehouse infrastructure, job schedulers, and batch workloads.
- Experience working within distributed or global engineering teams.
- Working knowledge of compliance frameworks such as SOC 2, FERPA, and COPPA, as well as GRC tools.
- Proficiency in Mandarin Chinese is a plus.
Responsibilities
- Drive the reliability of Epic's infrastructure—set and track SLOs/SLIs, reduce toil, and engineer out recurring instability.
- Build and operate the cloud infrastructure and container platform for high availability, scalability, and cost efficiency—including workload scheduling, autoscaling, networking, and graceful failure handling.
- Maintain and improve CI/CD pipelines for fast, safe delivery across engineering teams.
- Own and evolve the observability stack—metrics, logs, traces, dashboards, and alerts.
- Manage infrastructure as code across the organization, with a focus on consistency, change safety, and reproducibility.
- Own platform security practices—including secrets management, IAM policies, and network segmentation.
- Support compliance-aware infrastructure practices—including vulnerability management, access reviews, audit-evidence flows, and incident-response readiness.
- Participate in a frequent on-call rotation; drive incident response, blameless post-mortems, and follow-through on systemic fixes.
- Partner with product and data engineering teams to troubleshoot platform issues and guide developers on infrastructure best practices.
Benefits
- Join a mission-driven company making a meaningful impact on children's literacy and education.
- Work alongside talented teammates in a collaborative, supportive, and global environment.
- Enjoy the flexibility of a fully remote, U.S.-based position.
- Help build and scale the infrastructure powering millions of young readers around the world.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
