Senior Site Reliability Engineer
About The Position
As a senior member of the team, you will drive service performance with a high degree of autonomy, tackling complex, non-routine technical challenges that directly impact global service stability. You will work across teams to define and iterate upon repeatable processes for onboarding new managed services, demonstrating good judgment in employing methods that scale. Your technical contributions will focus on the codebase of command-and-control software to automate the building, deployment, monitoring, and alerting of Red Hat services, with a specific expectation of proficiency in Agentic tooling. You will leverage these autonomous systems to enhance intelligent orchestration and self-healing capabilities across the platform. The remainder of your time will be spent diagnosing complex issues, planning, documenting, and mentoring junior engineers to foster a culture of technical excellence.
Requirements
- 3+ years of relevant work experience.
- Background writing object-oriented automation software in Python, experience with Golang is only plus
- Background administering production cloud-native services, preferably containerized and deployed via a container-orchestration system like Kubernetes or OpenShift
- Experience diagnosing service failures and carrying out incident response procedures
- Familiarity with Linux operating system and its configuration
- Ability to effectively work in a globally distributed team
- Understanding of computer networking and protocols, including TCP/IP and DNS
- Understanding of computer security and cryptography basics, including certificates, TLS, and credential-storage systems like Vault is a plus
- Familiarity with CI/CD pipeline concepts and systems, like Jenkins and Tekton/Argo is a plus
- Familiarity with observability tools like Prometheus and Grafana, and how to define metrics that can be used to measure service health and reliability is a plus
Responsibilities
- Design, write, and maintain software (primarily in Python and Golang) that automates the deployment, monitoring, and maintenance of Red Hat managed services.
- Onboarding of new services onto our OpenShift-based platform
- Adhering to cloud-native design principles & best practices to ensure reliability, scalability, and security
- Contribute to documents, like standard operating procedures (SOPs) and playbooks, that assist in issue resolution and new-service onboarding.
- Proactively utilize AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) for code generation, auto-completion, and intelligent suggestions to accelerate development cycles and enhance code quality.
- Participate in an Agile Scrum team that scopes, prioritizes, and allocates work items.
- Participate in an on-call rotation that is responsible for responding to service incidents.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
