Senior Site Reliability Engineer - Payward Services

Kraken

1d • Remote

About The Position

The Payward Services (PWS) business unit powers Kraken's B2B and institutional product suite, serving external partners and institutional clients under contractual SLAs. As a Senior SRE, you will partner with PWS development and operations teams to manage infrastructure, improve CI/CD pipelines, and support operational excellence. You will bring expertise in infrastructure, monitoring, and automation to ensure performant, resilient, and continuously improving services.

Requirements

• 5+ years in DevOps or SRE role
• Proficiency with hybrid-cloud infrastructure environments
• Git source version-control and CI/CD configuration proficiency
• Deep understanding of monitoring and alerting systems, preferably Prometheus and Grafana
• Ability to debug complex distributed systems, networks, and Linux operating systems issues
• Containerization and orchestration experience (Docker, Nomad, Kubernetes a plus)
• Strong scripting skills (Bash, Python, or Go)
• Self-starter capable of thriving independently and remotely in fast-paced environments

Nice To Haves

• Background working with distributed systems and technologies (Kafka, gRPC, Redis, etc.)
• Experience operating services with external SLAs or in a B2B/enterprise context
• Experience with benchmarking, performance tuning, and identifying system bottlenecks
• Proficiency with databases (SQL and NoSQL) and production operations experience
• Interest in lower-level programming languages such as Rust
• Experience integrating with APIs (GitLab, Jira, Slack)

Responsibilities

• Manage and support infrastructure for Payward Services, including Nomad, Kubernetes, databases, and 3rd party system integration
• Provide operational support across multiple teams, helping debug issues in staging and production environments
• Participate in incident response and post-incident reviews to improve system resilience
• Consult with teams on performance, monitoring, and alerting best practices — with awareness of partner-facing SLA commitments
• Build tooling, automation, and dashboards to improve observability and empower development teams
• Maintain and troubleshoot CI pipelines, ensuring reliable and fast build, test, and deployment cycles
• Collaborate with developers, QA, and product managers to streamline development and release cycles
• Support a fully distributed team operating across multiple timezones

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed