Senior Site Reliability Engineer, Production Engineer - ThousandEyes
Cisco•San Francisco, CA
•$165,000 - $241,400•Hybrid
About The Position
We are seeking a skilled Senior Site Reliability Engineer (SRE) in Production Engineering with a strong background in SaaS and operations. You will design and manage large-scale, highly available distributed systems in the cloud, collaborating directly with application development teams to enhance the reliability, performance, and security of our platform.
Requirements
- 5+ years of experience in a related role
- Proficiency in software development with languages such as Python or Go
- Shown ability to build and implement scalable, well-tested, and security-focused solutions that integrate security protocols throughout the development and deployment lifecycle
- Strong understanding of Unix/Linux systems, including kernel, system libraries, file systems, and client-server protocols
- Knowledge of Site Reliability principles: Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs
Nice To Haves
- Familiarity with procedures for operating a large-scale, highly available enterprise platform
- Excellent communication and documentation skills
- Strong sense of ownership, drive, and attention to detail
- Expert-level knowledge of Kubernetes and its ecosystem
- In-depth knowledge of cloud providers, preferably AWS
Responsibilities
- Collaborate with software engineers to optimize architecture and services for availability, latency, performance, and reliability using cloud-native tools.
- Design and implement scalable operations tooling to support platform growth and scaling across multiple regions.
- Design, deploy, and maintain AWS cloud-native services that are elastic and resilient to failure.
- Participate in and improve our 24x7 incident response and on-call rotation.
- Use and expand our existing CNCF solutions like Kubernetes, Service Mesh, Prometheus, OpenTelemetry, and ArgoCD to increase platform reliability.
- Automate production operations to provide guardrails and continuous platform operation.
- Develop automation solutions for scalable service and platform operations, including deployment, scale testing, graceful failure, and chaos testing.
- Stay updated on industry best practices for scalability and reliability to improve the scalability of the ThousandEyes platform.
- Identify and provide solutions to common obstacles hindering operational excellence across engineering teams.
- Generalize and standardize solutions and processes to enable repeated success across our microservice-based multi-region platform.
- Play a key role in the ThousandEyes platform by leveraging scale testing, additional environments, and working with application teams to improve system reliability.
- Manage a rapidly growing infrastructure capable of handling substantial daily data volumes, emphasizing operations/infrastructure/everything as code.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
- performance-based incentive pay (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
