Senior Site Reliability Engineer, Production Engineer - ThousandEyes

Cisco•San Francisco, CA

10d•Hybrid

About The Position

The application window is expected to close on: 09/01/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This role follows a hybrid work model, with in-office attendance expected once a week in San Francisco, Seattle, Austin or New York. Meet the Team Cisco ThousandEyes is a leading Digital Experience Assurance platform that empowers organizations to deliver seamless digital experiences across every network—even those beyond their ownership. Leveraging AI and an unparalleled set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's extensive technology portfolio, supporting customers in scaling deployments while offering AI-powered assurance insights within Cisco’s Networking, Security, Collaboration, and Observability portfolios. Your Impact We are seeking a skilled Senior Site Reliability Engineer (SRE) in Production Engineering with a strong background in SaaS and operations. You will design and manage large-scale, highly available distributed systems in the cloud, collaborating directly with application development teams to enhance the reliability, performance, and security of our platform.

Requirements

5+ years of experience in a related role
Proficiency in software development with languages such as Python or Go
Shown ability to build and implement scalable, well-tested, and security-focused solutions that integrate security protocols throughout the development and deployment lifecycle
Strong understanding of Unix/Linux systems, including kernel, system libraries, file systems, and client-server protocols
Knowledge of Site Reliability principles: Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs

Nice To Haves

Familiarity with procedures for operating a large-scale, highly available enterprise platform
Excellent communication and documentation skills
Strong sense of ownership, drive, and attention to detail
Expert-level knowledge of Kubernetes and its ecosystem
In-depth knowledge of cloud providers, preferably AWS

Responsibilities

Collaborate with software engineers to optimize architecture and services for availability, latency, performance, and reliability using cloud-native tools.
Design and implement scalable operations tooling to support platform growth and scaling across multiple regions.
Design, deploy, and maintain AWS cloud-native services that are elastic and resilient to failure.
Participate in and improve our 24x7 incident response and on-call rotation.
Use and expand our existing CNCF solutions like Kubernetes, Service Mesh, Prometheus, OpenTelemetry, and ArgoCD to increase platform reliability.
Automate production operations to provide guardrails and continuous platform operation.
Develop automation solutions for scalable service and platform operations, including deployment, scale testing, graceful failure, and chaos testing.
Stay updated on industry best practices for scalability and reliability to improve the scalability of the ThousandEyes platform.
Identify and provide solutions to common obstacles hindering operational excellence across engineering teams.
Generalize and standardize solutions and processes to enable repeated success across our microservice-based multi-region platform.
Play a key role in the ThousandEyes platform by leveraging scale testing, additional environments, and working with application teams to improve system reliability.
Manage a rapidly growing infrastructure capable of handling substantial daily data volumes, emphasizing operations/infrastructure/everything as code.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan.