Senior Site Reliability Engineer, Messaging Services

National Basketball Association (NBA)•Secaucus, NJ

1d•Remote

About The Position

The NBA is hiring a Senior Site Reliability Engineer (SRE) – Messaging & Collaboration to ensure the availability, performance, and reliability of enterprise messaging and collaboration platforms, including Microsoft Exchange Online (M365), email security, Slack, and Microsoft Teams. This is a mission‑critical role supporting the NBA’s most visible operations including live games, playoffs, drafts, and global events, where speed, precision, and accountability matter.

Requirements

A bachelor's degree in computer science or related technical field
10+ years of experience in enterprise messaging, infrastructure, or reliability engineering.
Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments.
Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus).
Advanced PowerShell automation skills.
Experience supporting Slack enterprise environments.
Proven ability to support executives and business‑critical operations with urgency and precision.
Calm, decisive, and effective during live incidents and high‑visibility NBA events.

Nice To Haves

Proofpoint experience

Responsibilities

Own reliability and operational excellence for messaging and collaboration platforms.
Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services.
Lead incident response, service restoration, and root cause analysis in high‑pressure, real‑time scenarios.
Design and operate highly available, secure, and compliant messaging architectures.
Automate operations using PowerShell and Microsoft Graph.
Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations.
Provide white‑glove, high‑touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency.
Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery.
Participate in a formal rotating on‑call schedule.
Provide after‑hours, weekend, and holiday support.
Deliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league events.
Respond rapidly to incidents impacting game operations, executive leadership, or league‑wide communications.
Comfortable operating in high‑stakes, zero‑tolerance downtime environments where rapid resolution is essential.