Senior Site Reliability Engineer (FedRAMP) - ThousandEyes
About The Position
As part of this role, you will be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. citizen. This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. This role follows a hybrid work model, with in-office attendance expected once a week in the San Francisco, Seattle, Austin, or New York office. Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. The Cisco ThousandEyes FedRAMP team builds and operates our US GovCloud platform. This team is responsible for architecting, delivering, and maintaining our FedRAMP offering. As a FedRAMP Site Reliability Engineer(SRE), you will lead the operations and architecture of our mission-critical Federal region, ensuring peak availability, performance, and security for high-volume data streams. You will implement an "everything-as-code" strategy to design and manage resilient AWS cloud-native services while maintaining rigorous compliance with FedRAMP standards through continuous auditing and automated security controls. By collaborating closely with development and security teams, you will optimize infrastructure for multi-region scale and proactively address complex operational challenges across the platform. This role is uniquely exciting because it challenges you to master the intersection of high-scale distributed systems and government-grade compliance, allowing you to build the foundations that support secure, seamless digital experiences for federal organizations.
Requirements
- Bachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience, or equivalent related work experience
- Experience building or operating infrastructure within highly regulated environments, including the documented implementation of security controls and compliance requirements for frameworks such as FedRAMP, HIPAA, PCI-DSS, or SOC2.
- Ability to write high-quality code in Python, Go, or equivalent languages.
- Experience with Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
- Knowledge of cloud providers, ideally AWS and Infrastructure as Code skills, ideally with Terraform, Puppet, and Kubernetes.
Nice To Haves
- Good Communication and documentation skills.
- Solid sense of ownership, drive, and enthusiastic attention to detail.
- Ability to build and implement scalable and well-tested solutions.
- Experience identifying and analyzing cyber security risks.
- Familiarity with security standard processes, vulnerability management, and incident response processes.
Responsibilities
- Maintaining services in a FedRAMP compliant environment.
- Leading the operations and architecture of our mission-critical Federal region, ensuring peak availability, performance, and security for high-volume data streams.
- Implementing an "everything-as-code" strategy to design and manage resilient AWS cloud-native services.
- Maintaining rigorous compliance with FedRAMP standards through continuous auditing and automated security controls.
- Optimizing infrastructure for multi-region scale.
- Proactively addressing complex operational challenges across the platform.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (non-sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
