Senior Site IT Desktop Support Analyst

Eaton Corporation•Jonesville, SC

About The Position

Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users. Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones. Assist with support of site-based IT systems. Participate in trouble-shooting and resolution of larger IT issues. Local hands and partnership with site, feet on the ground support to other IT teams with technology. Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements. Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed. Responsible for efforts related to root cause analysis and problem management as needed. Provide input on IT process to support the Manufacturing equipment. Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba) Participate in the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure. Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis. Participate in internal audits related to IT processes, procedures, software, and systems. Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. People Lead IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity. Ability to lead a technical team with minimal supervision.

Requirements

High school diploma or Associates degree
Minimum 5 years of Information Technology (IT) experience
Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Intermediate knowledge of Hardware - Online PCs, PC Peripherals, PC non-networked, OT Systems (I4.0), Hand Scanners, MFD Printers, Label Printers, plotters, switches, wireless access points, UPS, and Mobile Phones etc
Intermediate knowledge of other IT infrastructure - network, servers, storage, phone systems
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations. (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
Legally authorized to work in the U.S. without company sponsorship now or in the future
No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Jonesville, SC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Nice To Haves

Bachelor's degree in IT from an accredited institution
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Ability to relate well to people at all levels of the organization
Self Motivated

Responsibilities

Day to day IT ownership for site(s), site health & site customer experience
Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users
Assist with support of site-based IT systems
Participate in trouble-shooting and resolution of larger IT issues
Provide local hands and partnership with site, feet on the ground support to other IT teams with technology
Follow IT Service Management (ITSM) processes
Responsible for annual refresh of IT disaster recovery plan
Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed
Responsible for efforts related to root cause analysis and problem management as needed
Provide input on IT process to support the Manufacturing equipment
Adhere to Lean Daily Management
Participate in the Inventory, Risk Assessment & Profit Planning Process
Influence budgeting, forecasting, and spending for IT infrastructure
Draw conclusion from complex data sets to improve a metric or effort
Participate in internal audits related to IT processes, procedures, software, and systems
Adhere to and be an advocate of company policies and procedures always
Lead IT peers and influence customers to drive IT standards
Advocate, influence, and assure compliance to IT standards and policies
Share information about best practices with end users to increase user satisfaction and productivity
Ability to lead a technical team with minimal supervision