PGIM Real Estate, Senior Servicing Specialist (Hybrid)

PGIM • Dallas, TX

2d • Hybrid

About The Position

The candidate will be responsible for various servicing processes throughout the life cycle of all loans serviced by PRELS with a focus on Prudential’s General Account and 3rd Party participated loans. The candidate will also be responsible for learning multiple systems and utilizing financial, analytical, and problem-solving skills. This candidate will be expected to work independently as well as work closely in a team environment collaborating with borrowers, asset managers, investor reporting and accounting teams.

Requirements

• Bachelor’s Degree preferred
• Commercial Loan Mortgage Servicing experience
• Must have a detailed understanding of commercial mortgage loan documents, and servicing agreements, loan terms, complex loan structures, servicing functions, and process flows.
• Strong working knowledge of Microsoft Excel. Must be able to create spreadsheets, proficient in working with formulas and various calculations.
• Ability to perform in a strong customer-oriented team environment utilizing strong leadership skills, written and verbal communication skills, professionalism and teamwork.

Nice To Haves

• Having Commercial Servicing experience
• Ability to work effectively in a team environment and willingness to assist other members.
• Self-starter with a strong sense of urgency
• Demonstrate strong analytical and problem-solving skills.
• Ability to multi-task and work independently in a time sensitive environment.
• Experience utilizing loan servicing system i.e. McCracken/Strategy is preferred.

Responsibilities

• Work independently and as a team to handle all servicing functions throughout the life of the loan, including new loan boarding, cash processing, billing, disbursement and expense processing, rate cap monitoring cash management, system updates for loan modification, and payoff calculations.
• Manage incoming borrower inquires and requests while providing excellent customer service both verbal and written.
• Prepare and maintain manual interest calculations and create amortization schedules on more complex loan structures.
• Monitor daily and monthly reports including system exception reports, suspense, and delinquency reports to ensure accuracy by researching and working issues and exceptions.
• Proactively work servicing tasks and servicing loan triggers.
• Read and interpret servicing agreements, loan documents and any other governing documents to ensure accurate new loan boarding and monitoring throughout the life of the loan.
• Maintain relationship with other departments (such as Accounting, Asset management, Special servicing, other servicing teams, etc.) and other PGIM offices.
• Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency, and customer service.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree