PGIM Real Estate-Senior Servicing Specialist

Prudential Financial • Dallas, TX

3d • Hybrid

About The Position

The candidate will be responsible for processing incoming borrower payments and wire activity, ensuring cash is accurately applied to the appropriate loan records and that daily work is balanced and reconciled. This role requires strong attention to detail, the ability to research unidentified or unapplied wires, and timely coordination with internal teams to resolve exceptions.

Requirements

• Bachelor’s degree with treasury, banking, cash operations, or loan servicing experience.
• Strong understanding of cash processing, bank activity, payment application, daily balancing, and reconciliation responsibilities.
• Proficiency in Microsoft Excel, including spreadsheets, formulas, calculations, and data review.
• Strong organizational skills with the ability to prioritize high-volume, deadline-driven cash processing work.
• Strong attention to detail with the ability to identify discrepancies, research payment exceptions, reconcile daily activity, and manage outstanding items through resolution.
• Ability to clearly document research findings, resolution steps, and support for audit or review purposes.

Nice To Haves

• Experience researching unidentified wires, unapplied cash, suspense activity, receipt account items, or payment exceptions.
• Familiarity with commercial mortgage loan payment processing, borrower remittances, banking systems, and loan servicing systems such as McCracken Strategy.
• Strong analytical and problem-solving skills with the ability to identify recurring payment issues and recommend process improvements.
• Self-starter with a strong sense of urgency and the ability to work independently in a time-sensitive environment.

Responsibilities

• Handle cash processing functions for loans serviced by PRELS, including incoming borrower payments, wire transfers, ACH activity, and other cash receipts.
• Perform daily cash balancing and reconciliation to ensure payments processed agree to bank activity and system postings.
• Research and resolve unidentified wires, unapplied receipts, payment discrepancies, receipt account items, and posting exceptions, including monitoring aging items and escalating unresolved issues as appropriate.
• Process approved disbursements in the loan system, including suspense, expense, escrow, and reserve activity, and set up and monitor pre-authorized borrower transfers.
• Support monthly subsidy billing, MIP transmission to HUD, month-end reporting, ad hoc reporting, and audit requests.
• Communicate with internal teams, banking partners, Treasury, Accounting, Asset Management, Special Servicing, and other servicing contacts to obtain supporting details needed to identify, apply, and clear funds.
• Maintain accurate documentation of research, resolution steps, clearing activity, and audit support while ensuring payment processing follows internal controls, servicing requirements, and established deadlines.
• Identify recurring payment issues or process gaps and recommend improvements to reduce unapplied cash and enhance productivity, efficiency, and customer service.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior