Senior Servicing Compliance Manager

Western Alliance Bank • Dallas, CA

7h • Onsite

About The Position

As a Senior Compliance Manager, you'll be responsible for developing, leading, and overseeing the Company’s mortgage servicing regulatory compliance program, thereby assisting in the protection of the value of the Company’s MSR asset. You'll lead a team of Servicing Compliance auditors, and ensure the Company maintains full compliance with federal and state servicing regulations, investor and agency requirements, and internal governance standards. In this role, you will provide strategic direction, risk oversight, and compliance leadership to safeguard the Company, deliver strong audit outcomes, reduce regulatory exposure, and ensure high quality customer experiences. Manage the relationship with external Servicing QC vendors, as the Vendor Relationship Owner. Oversee and manage compliance reviews of Servicing QC vendors and Sub-servicers. Alert appropriate management levels and internal departments to problems identified during routine testing. Follow through on all actionable items to ensure full and timely resolution is completed by the responsible parties. Manage and oversee functional risk appetite through creation and ongoing maintenance of department risks and controls (i.e. RCI). Assess Sub-servicer’s compliance with applicable federal and state servicing statutes (RESPA, ECOA, TCPA, FDCPA, etc.), program specific servicing requirements (HAMP and QRPC, for example), and servicing regulatory requirements circulated by agencies including FNMA, FHLMC, FHA, VA, USDA, and CFPB. Create and manage to monthly and annual Test Plans. Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers. Prepare and submit various weekly and monthly reports for management review. Compile and categorize data used for monthly operational metrics. Perform secondary review of audit findings reports for use internally as well as to communicate any findings to Sub-servicers. Ability to navigate through various mortgage servicing systems such as MSP, MortgageServ, LoanServ, SBO, etc. Create effective compliance and auditing policies and procedures as needed. Evaluate servicer performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis. Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Requirements

• 9+ years of related experience in Regulatory Compliance, Risk Management, Internal Audit or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience required.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced knowledge and understanding of servicer’s actions during the servicing “life-events” of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs.
• Advanced knowledge of all activities within the scope of compliance governance and program management.
• Advanced ability to identify and understand key risks, issues and trends and to develop meaningful information to be shared with leadership.
• Advanced speaking and writing communication skills.

Nice To Haves

• Certified Regulatory Compliance Manager preferred.
• Occasional travel required.

Responsibilities

• Develop, lead, and oversee the Company’s mortgage servicing regulatory compliance program.
• Lead a team of Servicing Compliance auditors.
• Ensure the Company maintains full compliance with federal and state servicing regulations, investor and agency requirements, and internal governance standards.
• Provide strategic direction, risk oversight, and compliance leadership.
• Manage the relationship with external Servicing QC vendors.
• Oversee and manage compliance reviews of Servicing QC vendors and Sub-servicers.
• Alert appropriate management levels and internal departments to problems identified during routine testing.
• Follow through on all actionable items to ensure full and timely resolution.
• Manage and oversee functional risk appetite through creation and ongoing maintenance of department risks and controls (i.e. RCI).
• Assess Sub-servicer’s compliance with applicable federal and state servicing statutes (RESPA, ECOA, TCPA, FDCPA, etc.), program specific servicing requirements (HAMP and QRPC, for example), and servicing regulatory requirements circulated by agencies including FNMA, FHLMC, FHA, VA, USDA, and CFPB.
• Create and manage to monthly and annual Test Plans.
• Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers.
• Prepare and submit various weekly and monthly reports for management review.
• Compile and categorize data used for monthly operational metrics.
• Perform secondary review of audit findings reports for use internally as well as to communicate any findings to Sub-servicers.
• Create effective compliance and auditing policies and procedures as needed.
• Evaluate servicer performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior