Senior Services Engineer (B2Bi/CFT)

Axway Software SA•Remote,

8d•Remote

About The Position

Axway is seeking a Senior Services Engineer with hands-on experience in enterprise B2B integration, managed file transfer, and production operations. The role supports mission-critical production systems, with a focus on reliability, performance at scale, customer support, and service delivery. The position is U.S.-based in the Eastern Time Zone, remote, with limited annual travel. The engineer provides L2/L3 operational support and BUILD support for production and non-production integration platforms and services. The role includes platform administration, security and certificate lifecycle management, recovery and reliability work, audit support, and coordination with customers, vendors, suppliers, hosted platform teams, and internal stakeholders. The position works primarily to U.S. Eastern Time needs and includes a mandatory 24x7x365 on-call rotation, including nights, weekends, and holidays. The engineer responds promptly to P1/P2 major incident notifications and immediately participates in P1/P2/P3 Service Restoration Team calls involving supported services. Support also covers Axway applications and other application maintenance windows, releases, upgrades, and DR exercises. The engineer is expected to work independently with minimal supervision, own assigned issues through closure, and communicate progress. Axway describes itself as a global enterprise integration software company with more than 25 years of experience. It is part of 74Software and emphasizes long-term value, client partnerships, collaboration, and diverse perspectives.

Requirements

At least 8 years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support.
Strong hands-on experience operating and troubleshooting mission-critical production applications at L2/L3 level.
Highly self-motivated, detail-oriented, and organized, with a strong commitment to excellence.
Ability to clearly articulate the value of technical capabilities to diverse audiences.
Ability to manage multiple workstreams while maintaining high levels of customer satisfaction.
Experience engaging with customers in a consultative capacity and building strong internal and external relationships.
Experience with incident, problem, change, request, release, and major incident management processes.
Strong analytical, troubleshooting, root cause analysis, documentation, and customer-facing communication skills.
Strong written and verbal communication and client interfacing skills.
Customer/front office engagement experience.
Ability to coordinate with multiple onshore and offshore teams during day-to-day activities and maintenance.
Quick learner with the ability to acquire new skills in a short time.
Flexible and able to work well as a team player.
Hands-on experience administering and supporting enterprise file transfer, B2B integration, partner connectivity, secure gateway, monitoring, and event management platforms in large-scale production environments.
Experience with protocols including AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, and SSH.
Experience with Linux/Unix, Windows, Oracle, SQL, and PostgreSQL.
Experience with enterprise networking and troubleshooting, including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies/reverse proxies, secure connectivity, network traffic analysis, and application integration communications.
Strong understanding of secure communications, PKI, certificate lifecycle management, ciphers, identity and access controls, authentication and authorization frameworks, API security, encryption technologies, and secrets management.
Experience with enterprise monitoring, observability, event management, incident management, service management, collaboration, governance, and reporting platforms used to support mission-critical applications and infrastructure.
Experience with shell scripting, Python, and PowerShell.
Bachelor’s or master’s degree in computer science, Computer Engineering, Information Technology, or equivalent practical experience.

Nice To Haves

Experience supporting large, distributed, multi-platform environments with high transaction volumes.
Experience with Axway B2Bi, TransferCFT, Sentinel, Secure Relay, and Event Router.
Experience with Kafka.
Fundamentals of Azure, AWS, and GCP, including object storage and hybrid connectivity.
Awareness of LLMs, Model Context Protocol, AI integrations, security boundaries, and access controls.

Responsibilities

Provide L2/L3 RUN support for production and non-production integration platforms and services, including incidents, problems, changes, service requests, monitoring events, health checks, and operational activities in alignment with SLA/KPI commitments.
Lead critical incident restoration, technical escalations, post-incident reviews, major incident handling, and proactive monitoring of failures and alerts.
Design, configure, deploy, test, and support B2B and managed file transfer integrations using industry-standard protocols.
Support partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, and file reprocessing; maintain implementation standards, procedures, and operational runbooks.
Administer and support enterprise integration, managed file transfer, monitoring, gateway, and event management platforms.
Perform upgrades, patching, deployments, configuration changes, smoke testing, and lifecycle management of certificates, keys, trust stores, secrets, tokens, and related security components.
Support underlying operating systems, databases, messaging platforms, and hybrid infrastructure dependencies.
Plan and execute disaster recovery, high availability, failover, recovery validation, and maintenance activities.
Drive root cause analysis and corrective and preventive actions; enhance monitoring and automation, improve capacity planning and platform reliability, and proactively resolve recurring operational issues.
Support audits and compliance through accurate operational evidence, documentation, and traceability.
Partner with customers, vendors, suppliers, hosted platform teams, and internal stakeholders; communicate during incidents, changes, maintenance, and service reviews.
Mentor junior engineers and contribute to operational standards, knowledge sharing, and best practices.
Work primarily in alignment with U.S. Eastern Time business and operational needs and participate in a mandatory 24x7x365 on-call rotation, including nights, weekends, and holidays.
Respond promptly to P1/P2 major incident notifications and participate immediately in P1/P2/P3 Service Restoration Team calls involving supported services.
Support Axway applications and other application maintenance windows, releases, application upgrades, and DR exercises.
Work independently with minimal supervision, maintain ownership, communicate progress, and drive assigned issues through closure.