Senior ServiceNow Integration & Automation Engineer - Durham, North Carolina

Teamwork Corporate•Durham, NC

1d•Hybrid

About The Position

We are seeking a Senior ServiceNow Integration & Automation Engineer to join our IT organization, hybrid-based in Durham, NC. This role combines ServiceNow development, infrastructure automation, and release coordination, building and maintaining integrations across our technology ecosystem while acting as the senior escalation point for integration issues. The ideal candidate drives automation that reduces manual work across support, deployments, and monitoring, and keeps the release process on track and high-quality.

Requirements

7+ years of experience in ServiceNow development, integration engineering, or a similar technical role
Hands-on experience in system integrations and process automation (Workflow Data Fabric)
Strong experience in Web Service Integration using REST and SOAP
Strong experience in Directory Service Integration (Active Directory, Azure AD, LDAP, etc.)
Strong experience in PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, and SQL
Strong experience with ITSM/ITOM modules
Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, and AKS
Experience using software development tools/IDEs
Experience using code repositories
Solid understanding of the ITIL framework (Incident, Problem, Change Management)
Strong reporting and dashboarding skills

Nice To Haves

Exposure to other modules such as HRSD and CSM
ServiceNow Developer Certification preferred
French language proficiency (NOT Mandatory)

Responsibilities

Drive automation efforts targeting application support activities, deployments, health checks, monitoring, and alerting activities
Support automation, orchestration, and integration initiatives based on ServiceNow
Develop enhancements in coordination with the offshore managed service team, including (but not limited to) creating requests, updating forms, customizing the portal, and customizing process workflows
Collaborate with Application Users/Operations Teams to understand requirements and use cases, and transform them into Self-Service options
Investigate and roll out ServiceNow features such as ATF (Automated Test Framework) and Virtual Agents
Support ServiceNow platform upgrades
Coordinate the release of enhancements, ensuring releases are developed and tested on time and with good quality
Create custom support tools to automate production processes
Generate KPIs, dashboards, and reports on automation and release activities
Provide documentation for maintaining and repairing automation scripts