100% Remote Senior ServiceNow Engineer with HealthCare Exp
About The Position
The Senior ServiceNow Engineer will manage, maintain, configure, customize, and administer the ServiceNow platform. The role designs, develops, and implements platform features, modules, and functionality to improve business processes and workflows. It collaborates with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions, and configures integrations with third-party applications and systems. The engineer performs upgrades, patches, and enhancements; monitors performance and troubleshoots issues; and creates and maintains technical documentation. The role also provides guidance to technical team members, tracks new ServiceNow capabilities and best practices, and works with IT security to implement security controls, access controls, and compliance standards. The posting identifies a recent healthcare-industry project as desirable. This is a 100% remote role listed for a 3–6 month contract-to-hire duration.
Requirements
- At least 7 years of experience as a ServiceNow Engineer, with a proven record of successful platform implementations and support.
- ServiceNow Certified System Administrator (CSA) certification required.
- Extensive knowledge of ServiceNow platform capabilities, modules, and functionality, including Incident Management, Change Management, Service Catalog, and Reporting.
- Extensive experience with recent ServiceNow releases.
- Experience gathering business requirements, developing prototypes to validate and refine requirements, and leading tasks for implementation and maintenance of ServiceNow applications.
- Strong understanding of IT Service Management (ITSM) processes, frameworks, and best practices, including ITIL.
- Proficiency in JavaScript, HTML, CSS, and other web technologies used for ServiceNow customization and development.
- Experience with integration technologies such as REST, SOAP, and MID Server.
- Analytical, problem-solving, and troubleshooting skills, with attention to detail.
- Strong communication, collaboration, and interpersonal skills, including the ability to interact effectively with stakeholders at all organizational levels.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Nice To Haves
- A recent project in the healthcare industry.
- Certified Implementation Specialist (CIS) certification.
- Certified Application Developer (CAD) certification.
Responsibilities
- Manage and maintain the ServiceNow platform, including configuration, customization, and administration.
- Design, develop, and implement ServiceNow features, modules, and functionality to enhance business processes and workflows.
- Gather requirements and analyze stakeholder business needs, translating them into technical solutions on the ServiceNow platform.
- Configure and integrate ServiceNow with third-party applications and systems to support data flow and interoperability.
- Perform system upgrades, patches, and enhancements in alignment with industry best practices and company policies.
- Monitor system performance, troubleshoot issues, and implement corrective actions to support uptime and availability.
- Create and maintain technical documentation, including system architecture diagrams, process workflows, and configuration details.
- Provide mentorship, guidance, and support to other technical team members.
- Stay informed about ServiceNow features, capabilities, and best practices, and recommend solutions for continuous improvement.
- Collaborate with the IT security team to implement and maintain security controls, access controls, and compliance standards within ServiceNow.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
