Senior ServiceNow Developer

Chenega Corporation•Washington, DC

37d•$151,400 - $160,000

About The Position

Senior ServiceNow Developer Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. Chenega Agile Real-Time Solutions (CARS) is seeking a Senior ServiceNow Developer to support the design, configuration, development, and maintenance of ServiceNow solutions in support of the Federal Communications Commission's (FCC) Enterprise Technical Services (FETS) contract. The developer will work closely with the ITSM, cybersecurity, enterprise architecture, and quality service management teams to implement scalable, secure, and effective ServiceNow modules aligned to FCC business and operational goals.

Requirements

Bachelor's degree and 4+ years of relevant experience; OR
Associate and 6+ years of relevant experience; OR
High School and 8+ years of relevant experience
ServiceNow development experience, including custom application development and advanced module configuration
Active ServiceNow Certified Systems Administrator
Must be a U.S. citizen and able to obtain Public Trust Clearance
Experience supporting federal IT environments and aligning ServiceNow capabilities with FISMA, NIST 800-53, and Zero Trust principles
Strong understanding of Agile development methodology and DevSecOps pipelines
Excellent scripting skills (JavaScript, Glide, Jelly) and experience with ServiceNow APIs
Development experience across multiple modules, with particular experience in Hardware Asset Management (HAM), Configuration Management Database (CMDB), and Customer Service Management (CSM).
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Experience with UI/UX design
Knowledge of ITIL processes and management
Able to provide configuration management advice and guidance to the CMDB Product Owners
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Able to conduct audits to assess the health and overall data accuracy of the CMDB
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Nice To Haves

Certified Application Developer and/or Implementation Specialist (preferred)

Responsibilities

Design and develop advanced ServiceNow modules and workflows, including ITSM, Project Portfolio Management (PPM), Discovery, Service Mapping, HR Service Delivery, and Customer Service Management
Collaborate with business analysts, process owners, and technical leads to gather and implement requirements
Translate business needs into technical requirements and develop scalable solutions using ServiceNow best practices
Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs
Support configuration management databases (CMDB), scripting, catalog items, and mid-server functionality
Knowledge and experience implementing service catalogs, self-service portals, and CMDB accuracy.
Create and manage service improvement stories within the Continual Service Improvement (CSI) registry
Support the development of KPIs, dashboards, and reporting to track performance, ROI, and business value
Contribute to the ServiceNow governance process and ensure compliance with change control and security policies
Assist with platform upgrades, patching, testing, and migration to production
Guide junior developers and support knowledge transfer within the team
Other duties as assigned.