Senior ServiceNow Developer

WPS Health Solutions New • Madison, WI

11d • $115,000 - $130,000 • Hybrid

About The Position

Our Senior ServiceNow Developer is responsible for designing, developing, and customizing ServiceNow applications and solutions to meet business requirements. This developer will write and maintain scripts, create workflows, and configure ServiceNow modules such as ITSM, ITOM, IRM, SecOps, and SPM. They work closely with business analysts and other technical teams to ensure that the platform integrates smoothly with existing systems and processes. Additionally, this Sr. ServiceNow Developer performs tests, debugs, and ensures the platform's functionality aligns with user needs and organizational goals. Salary Range $115,000 ~ $130,000 The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside of this range. Hybrid Work Our first consideration will be to have this new employee live in the state of Wisconsin to take advantage of Hybrid work and collaboration. Employees living within 45 miles of WPS Headquarters ( 1717 W. Broadway in Madison, WI) will be expected to be able to work Hybrid 3 days a week on a regular basis. As a secondary consideration, we do offer remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin If not regionally local to Madison, WI, frequent monthly travel to our WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected. How do I know this opportunity is right for me? If you: Can develop, customize, and deploy ServiceNow applications, modules, and features based on business requirements. Enjoy writing and maintaining business rules, UI policies, UI actions, client scripts, and scripted REST APIs. Have configured ServiceNow functionality (forms, workflows, dashboards) and automated business processes through service catalog items. Have integrated ServiceNow with third-party systems using APIs (REST, SOAP) and middleware tools. Can conduct unit testing, debugging, and troubleshooting to ensure code quality and performance. Maintain detailed technical documentation for codes, configurations, and customizations. Have monitored system performance and implemented optimizations for efficiency, reliability, and scalability. Like to ensure ServiceNow instances comply with best practices for security and maintainability. Would thrive serving as subject matter expert, assisting with platform upgrades and providing ongoing support and maintenance for ServiceNow applications post-deployment.

Requirements

• US. citizenship is required for this position due to Department of Defense restrictions.
• Bachelor’s degree in Computer Science, Information Systems or related field or equivalent combination of education and experience.
• 5 or more years of experience as a ServiceNow developer and/or ServiceNow System Administrator.
• Solid knowledge and understanding of various modules including ITSM, ITOM, IRM, SecOps, and SPM and custom applications; with demonstrated experience developing, configuring, and maintaining ServiceNow solutions.
• Proficient in JavaScript, Glide API, Business Rules, Client Scripts, and UI Actions for custom development and integrations.
• Demonstrated experience integrating ServiceNow using REST, SOAP, and other web services; capable of configuring and maintaining integrations.
• Strong ability to troubleshoot and resolve issues in ServiceNow applications and platform configurations.
• Familiarity with Agile environments, using tools like Jira, ADO, ServiceNow for managing user stories, sprints, and deliverables to ensure timely software delivery.
• Ability to effectively communicate with technical and non-technical stakeholders.

Nice To Haves

• 7 or more years of experience in software development roles.
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (ITSM, ITOM, IRM, SecOps, or WSD).
• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net )

Responsibilities

• Designing, developing, and customizing ServiceNow applications and solutions to meet business requirements.
• Writing and maintaining scripts, creating workflows, and configuring ServiceNow modules such as ITSM, ITOM, IRM, SecOps, and SPM.
• Working closely with business analysts and other technical teams to ensure that the platform integrates smoothly with existing systems and processes.
• Performing tests, debugging, and ensuring the platform's functionality aligns with user needs and organizational goals.
• Develop, customize, and deploy ServiceNow applications, modules, and features based on business requirements.
• Writing and maintaining business rules, UI policies, UI actions, client scripts, and scripted REST APIs.
• Configuring ServiceNow functionality (forms, workflows, dashboards) and automated business processes through service catalog items.
• Integrating ServiceNow with third-party systems using APIs (REST, SOAP) and middleware tools.
• Conducting unit testing, debugging, and troubleshooting to ensure code quality and performance.
• Maintaining detailed technical documentation for codes, configurations, and customizations.
• Monitoring system performance and implementing optimizations for efficiency, reliability, and scalability.
• Ensuring ServiceNow instances comply with best practices for security and maintainability.
• Serving as subject matter expert, assisting with platform upgrades and providing ongoing support and maintenance for ServiceNow applications post-deployment.

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary ( 100% vested immediately )
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level