Senior ServiceNow Developer

Spry Methods•Washington, DC

14d

About The Position

Spry Methods is seeking an experienced and certified Senior ServiceNow Developer to join our IT team and lead the design, development, and implementation of ServiceNow (SNOW) solutions that drive business value and operational excellence. This role will be responsible for architecting and delivering complex ServiceNow applications, mentoring junior developers, and serving as a technical subject matter expert across the ServiceNow platform. This role is critical in ensuring the successful delivery of our ServiceNow initiatives while maintaining Agile best practices throughout the project lifecycle. The Sr. SNOW Developer works closely with business stakeholders, IT leadership, and cross-functional teams to translate business requirements into scalable technical solutions on the ServiceNow platform. This individual will lead development efforts, establish best practices, and ensure the successful delivery of ServiceNow modules and integrations. Principal responsibilities include but are not limited to:

Requirements

Bachelorâs degree in Computer science, Information Technology, or related field, or equivalent work experience
Minimum 5-7 years of hands-on ServiceNow development experience
Experience with at least (2) full lifecycle ServiceNow implementations (Design through O&M)
Proven track record of developing in multiple ServiceNow modules (ITSM, ITAM, ITOM, ITBM/SPM, CSM, HR, or Security Operations)
Experience with ServiceNow platform upgrades, migration, and or integration projects
Must hold at least one of the following certifications: o ServiceNow Certified System Administrator (CSA) o ServiceNow Certified Application Developer (CAD) o ServiceNow Certified Implementation Specialist in one or more areas o ServiceNow Certified Technical Architect (CTA) or working toward certification
Experience with ServiceNow Performance Analytics and Reporting
Experience with ServiceNow ITOM Discovery, Service Mapping, or Event Management
Experience with ServiceNow ATF (Automated Test Framework)
Knowledge of ServiceNow IntegrationHub and spoke configurations
Strong understanding of ServiceNow platform architecture, data models, and configuration management database (CMDB)
Extensive experience with ServiceNow development tools: Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, Flow Designer
Experience with ServiceNow Service Portal and UI Builder development
Understanding of ITIL processes and best practices
Knowledge of Agile/Scrum development methodologies
Strong analytical and problem-solving abilities
Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
Proven leadership and mentoring capabilities
Ability to work independently and manage multiple priorities in a fast-paced environment
Strong attention to detail and commitment to quality
Customer service orientation with focus on delivering business value
Ability to work effectively in both team and independent settings
Understanding of software development lifecycle (SDLC) and delivery processes
Capability to adapt to changing requirements and project dynamics

Nice To Haves

Expert-level proficiency in JavaScript, including advanced scripting techniques
Strong knowledge of REST and SOAP API development and integration patterns
Understanding of cloud platforms (AWS, Azure, Google Cloud)
Experience with other ITSM platforms or enterprise applications
Familiarity with DevOps practices and CI/CD pipelines
PowerShell, Python, or other scripting language proficiency
Proficiency in web technologies: HTML, CSS, XML, JSON, AngularJS, and Jelly
Version control systems experience (Git, SVN)
Database knowledge and experience with relational databases
Experience leading technical teams or projects
Strong presentation and training skills
Business process improvement and optimization experience
Prior consulting experience

Responsibilities

Design, develop, configure, and implement ServiceNow applications and modules across ITSM, ITOM, ITBM, and other platform capabilities
Serve as a primary point of contact between the SNOW development team and business stakeholders to promote transparency and visibility around the SNOW platform.
Lead technical design sessions and create architectural documentation for complex ServiceNow solutions
Develop custom applications, workflows, business rules, UI policies, client scripts, and integrations using JavaScript, APIs, and web services
Perform system integrations between ServiceNow and third-party applications using REST, SOAP, and other integration methods
Mentor and provide technical guidance to junior developers and team members
Conduct code reviews to ensure adherence to development standards and best practices
Troubleshoot and resolve complex technical issues within the ServiceNow platform
Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications
Stay current with ServiceNow platform updates, new features, and industry best practices
Participate in platform upgrades, testing, and release management activities
Create and maintain technical documentation for all development work
Support Agile development approach for feature and platform delivery
Support change management activities related to ServiceNow implementation