Senior ServiceNow Consultant
About The Position
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking. Values: Open, Bold, Trusted Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Role Overview: We are seeking an experienced Senior ServiceNow Consultant with strong technical leadership and pre‑sales capability. This role blends advanced platform development with solution consulting—supporting customer engagements, shaping technical designs, and ensuring successful delivery of high‑quality ServiceNow solutions. They will lead the design, development, transformation and maintenance of ServiceNow deployment across our customer organizations.
Requirements
- 4–7+ years hands-on ServiceNow development experience.
- Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development.
- Strong experience with: JavaScript (server & client) Script Includes, Business Rules, UI Policies, Client Scripts Integration Hub, REST/SOAP integrations, MID Server CMDB modelling and platform security (ACLs, roles)
- Proven experience in presales, technical consultancy or customer facing solution design.
- Ability to articulate complex concepts to both technical and non‑technical audiences.
- Experience mentoring junior developers and contributing to coding standards.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Willingness to learn and adapt in a fast-paced environment.
- Certified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.)
- ServiceNow Presales and Design Certification
Nice To Haves
- ServiceNow Certified System Administrator (CSA)
- One or more of: Certified Application Developer (CAD) ServiceNow Certified Technical Architect (CTA) – or progress towards it
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Experience in coaching and mentoring colleagues and customers.
Responsibilities
- Advanced Platform Development Lead the design, development, and optimisation of complex solutions across the ServiceNow platform.
- Build custom applications, integrations and automation using: Server/clientside JavaScript, Flow Designer, Scripted REST APIs, Workflow Editor/Flow Designer
- Develop scalable, maintainable code following ServiceNow best practices.
- Review code from other developers and provide mentoring and technical oversight.
- Solution Architecture & Design Translate high-level business requirements into robust technical designs and implementation plans.
- Lead technical workshops, produce architecture and solution documentation, and validate solution feasibility.
- Guide platform strategy, module adoption, and roadmap development.
- Pre-Sales & Customer Engagement Partner with sales, architecture and delivery teams to support pre‑sales activity, including:
- Requirements discovery sessions Solution demonstrations and platform walkthroughs Technical proposal development and effort estimates
- Advise customers on ServiceNow capabilities, licensing, and best practice implementation approaches.
- Present confidently to senior stakeholders and assist in shaping statements of work (SoWs).
- Technical Delivery & Governance Own the end-to-end delivery of complex features, integrations, and platform enhancements.
- Ensure compliance with governance standards, architectural principles, and development frameworks.
- Support upgrades, patch cycles and platform performance improvements.
- Maintain comprehensive documentation for solutions, integrations and custom modules.
- Stay up to date with ServiceNow best practices and new features.
Benefits
- Mentorship and training from experienced ServiceNow professionals.
- Opportunities for certification and career progression.
- A collaborative and inclusive work environment.
- Flexible working arrangements and competitive benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
