Senior ServiceNow Business Analyst / Project Manager

Leidos

3d•$92,300 - $166,850•Remote

About The Position

Leidos is seeking an experienced Senior ServiceNow Business Analyst / Project Manager / Coordinator to lead and support ServiceNow platform initiatives across multiple business functions. This role combines business analysis, project management, stakeholder engagement, and coordination responsibilities to ensure successful delivery of ServiceNow solutions that align with organizational objectives. The ideal candidate possesses strong ServiceNow platform knowledge, exceptional communication skills, and the ability to manage projects from requirements gathering through implementation, testing, deployment, and post-production support.

Requirements

Bachelor's degree in Information Systems, Business Administration, Project Management, or related field. Additional years of experience may be substituted in lieu of degree.
8+ years of experience as a Business Analyst, Project Manager, Program Coordinator, or related role
5+ years of experience supporting ServiceNow implementations and enhancements
Strong understanding of Agile, Scrum, and hybrid delivery methodologies
Proven experience managing multiple concurrent projects and stakeholders
Excellent analytical, problem-solving, organizational, and communication skills
Must be able to obtain and maintain a public trust clearance.

Nice To Haves

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
Certified Scrum Master (CSM)
PMI Project Management Professional (PMP)
SAFe Certification
ITIL Foundation Certification
Domain & Environment Experience in federal, government, healthcare, financial services, or large enterprise environments
Experience with ServiceNow platform governance, roadmap planning, and digital transformation initiatives
Shows initiative; presents ideas to overcome challenges — self-starter mindset
Positive, team-oriented attitude with a willingness to learn and grow
Candidates should be located in or able to work standard Eastern Time Zone business hours. East Coast candidates are preferred.

Responsibilities

Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements
Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities
Translate business requirements into detailed user stories, functional specifications, and acceptance criteria
Analyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experience
Support backlog management, prioritization, and requirements traceability
Lead ServiceNow implementation, enhancement, integration, and optimization projects from initiation to close
Develop and maintain project plans, schedules, milestones, risk registers, and status reports
Manage project scope, timelines, budgets, resources, dependencies, and deliverables
Facilitate Agile ceremonies, stakeholder meetings, and governance reviews
Monitor project performance and proactively identify and mitigate risks and issues
Serve as the primary liaison between business stakeholders, ServiceNow developers, architects, testing teams, and leadership
Coordinate cross-functional teams to ensure timely execution of project activities
Track action items, decisions, and dependencies across multiple workstreams
Prepare executive-level communications, presentations, dashboards, and status updates
Support organizational change management, training, and adoption efforts
Support implementations and enhancements across modules including ITSM, ITOM, ITAM, HR Service Delivery (HRSD), and Customer Service Management (CSM)
Collaborate with technical teams on solution design, integrations, workflows, and automation initiatives
Participate in testing activities including UAT planning, execution, and defect management
Ensure compliance with ServiceNow best practices and organizational governance standards