Senior ServiceNow BA CMDB CSDM SME

Capgemini • Dallas, TX

1d • $113,000 - $132,000

About The Position

Senior ServiceNow BA SME has depth of knowledge of the ServiceNow CMDB and CSDM modules. A client-facing role works with engagement team to develop and implement CMDB and CSDM solutions.

Requirements

• 2+ Years experience working with ServiceNow CMDB/CSDM Solutions
• MS Office (Word, Excel)
• ITIL 4
• ServiceNow CSA Certification
• (2) CIS Certifications
• ServiceNow CMDB/CSDM

Responsibilities

• Ability to take complex technical specifications and articulate to a customer in business logic
• Familiar with SOW/Contracts and understands milestones and scope
• Ability to take business logic from customer and translate to technical terms and stories for development
• Comfortable leading workshops to demo ServiceNow features, walk through process, and collect requirements
• Comfortable leading training client learning personas
• Comfortable conducting guided UAT sessions and customer UAT stakeholders
• Understands project risks, issues, actions, and decisions and communicates via appropriate channels
• Pre-prep workshops and lead workshops with demos, decks
• Document client meeting notes for wide audience
• Create workshop materials, end user guides, playbooks, user stories
• Proficient with agile lifecycle
• Resourceful: not letting blockers get in the way; ability to use ServiceNow Docs, NowCreate
• Proactive; meets deadlines; works independently
• Interacts with customers in a professional manner
• Meets quality standards with attention to detail for client benefit
• See scope creep and handle via appropriate channels
• Base Requirements
• Technical Requirements
• Requirement Analysis
• Process Documentation
• ServiceNow Stories
• ServiceNow Demos

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees