Principal Product Owner, ServiceNow CMDB

Equinix

12d

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary The CMDB Product Owner is accountable for the vision, roadmap, and value delivery of the enterprise Configuration Management Database (CMDB) as a core product within the Digital Service Management ecosystem. This role defines and drives the CMDB as a trusted, authoritative data product enabling service resiliency, operational maturity, cross-domain dependency mapping, automation, and governance across ITSM, ITOM, ITAM, APM, and security. The Product Owner partners closely with architecture, platform engineering, asset management, network/server owners, procurement, security, and business service owners to ensure the CMDB continuously reflects reality, supports automation, and delivers meaningful business outcomes.

Requirements

• Strong understanding of ITSM/ITOM/ITAM processes and how they depend on the CMDB
• Hands-on experience with ServiceNow CMDB, class modeling, CSDM, discovery, service mapping, normalization, and reconciliation
• Ability to translate business outcomes into technical product requirements
• Strong cross-functional leadership with domain teams (network, compute, cloud, database, security)
• Experience managing a roadmap in an Agile product model
• 10+ years experience
• Bachelor's in Computer Science or Computer Engineering

Nice To Haves

• Experience with HAMPro, SAMPro, APM, or cloud asset inventories
• Experience driving modernization or simplification of a CMDB in a federated enterprise environment
• Familiarity with Equinix’s internal infrastructure domain models (Data Center codes, service owner model, inventory systems)

Responsibilities

• Product Vision & Strategy Own the end-to-end CMDB product vision, roadmap, and measurable outcomes aligned to Digital Service Management and Service Health initiatives
• Drive the CMDB toward authoritative data sources, automation, and reduced customization
• Define strategy for service mapping, dependency models, CI class lifecycle, and CMDB data standards
• Partner with ITSM, ITOM, ITAM, APM, and Security to ensure the CMDB enables downstream workflows (change, incident, asset lifecycle, monitoring, discovery, HAMPro, SAMPro, etc.)
• Roadmap & Delivery Translate outcomes into clear, prioritized backlog items for engineering
• Define MVP → iterative delivery cycles for CMDB improvements (normalization, reconciliation, enrichment, integrations, class model changes)
• Ensure alignment with infrastructure teams (compute, storage, network, cloud) on domain-specific CI models and authoritative sources
• Lead release planning, testing coordination, and user validation for CMDB enhancements
• Data Quality, Controls & Service Health Own measurable KPIs for completeness, correctness, and compliance, but emphasize actual service health and impact, not just static compliance
• Define data quality rules, lifecycle policies, and automated validation
• Partner with Service Owners to ensure business services and technical service CIs have accurate dependency models
• Drive reduction of “unmodeled” or “unknown” infrastructure/services
• Ensure the platform is ready for service health dashboards, AIOps, and predictive insights
• Stakeholder Management & Governance Serve as the single accountable owner for all CMDB-related intake, prioritization, and communication
• Run and refine the CMDB governance model — roles, responsibilities, RACI, data stewards, CI class owners, authoritative sources, and intake channels
• Host stakeholder reviews, demo sessions, and quarterly roadmaps
• Define and enforce CMDB onboarding standards for new technologies and services
• Architecture & Integrations Partner with solution architects to maintain an enterprise CI class model aligned with platform leading practices
• Ensure integrations (discovery tools, asset repositories, procurement systems, cloud providers, monitoring tools) follow CMDB standards
• Evaluate new data sources and implement normalization, reconciliation, and deduplication strategies
• Collaborate with Discovery, ITOM Health, and Event Management teams on service topology and dependency mapping
• Operational Excellence Monitor ongoing CMDB operations and bottlenecks tied to incident, change, problem, and asset workflows
• Identify process gaps and drive continuous improvement
• Support audit requests when needed but focus on avoiding unnecessary governance friction — build enablement, not gatekeeping

Benefits

• Employee Assistance Program: An Employee Assistance program is available to all employees.
• US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
• Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms, and to change at Equinix discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees