Business Analyst, ServiceNow CMDB and Discovery
About The Position
What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. We are seeking a highly skilled Business Analyst with expertise in ServiceNow Configuration Management Database (CMDB), ServiceNow Discovery and Service Now Service Mapping. In this role, you will act as a bridge between business stakeholders and technical teams.
Requirements
- 4-8 years of experience, preferred as a Business Analyst in ITSM environments preferred.
- Bachelor's degree in related field, or equivalent work experience, preferred
- Minimum 2 years hands-on experience with ServiceNow CSDM, CMDB, Discovery and Service Mapping preferred
- ServiceNow certifications (CSA, CIS for CMDB/Discovery).
- ITIL v3/V4 Foundation certification.
- Experience implementing systems using Agile methodology.
- Strong analytical, problem-solving, and communication skills.
- Proficiency in tools such as Lucid charts, MS Word, MS Excel, Power point and collaborative platforms like Google Drive.
Responsibilities
- Requirements Gathering & Analysis Collaborate with stakeholders to gather and analyze business requirements for CMDB, Discovery and ServiceMapping
- Create process flows, data models, and wireframes to document requirements clearly.
- Translate business needs into functional and technical specifications and create user stories in ServiceNow Agile.
- Collaborate with developers to ensure requirements are clear and concise for development
- Testing, Documentation and Training Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off.
- Maintain documentation including workflows, data dictionaries, and training materials.
- Leverage business knowledge to drive process improvements and enhance system usability.
- Provide trainings to stakeholders
- ServiceNow Expertise Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards.
- Support CI lifecycle management and maintain accurate CI relationships.
- Work closely with ServiceNow developers and architects to implement solutions.
- Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
