ServiceNow CMDB and Discovery Engineer

Cardinal Health

18h

About The Position

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. ServiceNow Data (CMDB & Discovery) Administrator/Developer Role: Pivotal role in overseeing the Configuration Management Database (CMDB) and Discovery processes within the ServiceNow platform. This position is integral to the Application Development & Maintenance team, with a primary focus on new integrations and operations alongside data integrity, management practices, and system enhancements. Operational responsibilities encompass the day-to-day management and optimization of CMDB and Discovery operations to ensure seamless functionality.

Requirements

4-8 years of experience with at least 4 years hands on experience in CMDB and Discovery preferred
BA, BS, or equivalent experience in related field. Advance Degree may be required.
Proficient in SDLC and Agile methodology with excellent oral and written communication skills and organizational skills.
Advanced understanding of ServiceNow CMDB and Discovery, data modeling, and ITSM processes, Cloud (GCP, AWS, Azure).
Experience with scripting and automation in ServiceNow (JavaScript, Unix shell scripting, Windows scripting, PowerShell, Perl, Python).
Proficient with service graph connectors & various data sources.
Experience in web technologies and APIs (REST, SOAP).
Excellent analytical and problem-solving skills, with the ability to generate actionable insights from data.

Nice To Haves

ServiceNow Fundamentals
ServiceNow Discovery Fundamentals
ServiceNow Certified Implementation Specialist – Discovery
Configuration Management Database (CMDB) Fundamentals
ITILv4 Foundations
Cloud GCP/AWS certification preferred.

Responsibilities

Responsible for completing ServiceNow Data Incidents, Defects, and Tasks according to established SLA’s.
Perform daily health checks on CMDD, Discovery data including monitoring jobs, data loads and mid servers.
Resolve data errors by implementing permeant corrective actions.
Act as an SME and configure/ fine-tune ServiceNow Discovery patterns and schedules to accurately identify and map IT infrastructure and services, minimizing gaps in the CMDB.
Create/maintain new schedules and patterns.
Lead projects and provide status updates.
Develop and integrate ServiceNow with external systems to enrich CMDB data, utilizing REST, SOAP APIs, and other web services.
Focus on automating data import, de-customizations, and synchronization processes to ensure up-to-date information.
Implement new service graph connectors and upgrade plug ins in a timely manner.
Implement and enforce strict data governance and quality standards within the CMDB, ensuring data integrity and reliability for operational and decision-making processes.
Utilize ServiceNow reporting and analytics tools to create insightful data reports and dashboards, supporting IT and business stakeholders in making informed decisions.
Collaborates with Sprint planning, refinements, and execution.
Recommend and implement enhancements to improve data quality, process efficiency, and performance.
Works effectively in a cross-functional team environment, communicating with stakeholders across IT and business units.
Act as a mentor to less experienced colleagues.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs