Senior ServiceNow Architect
Johnson & Johnson Innovative Medicine•New Brunswick, NJ
•$102,000 - $175,950•Hybrid
About The Position
We are searching for the best talent for a Senior ServiceNow Architect to be located in Raritan, NJ. Role Purpose: Serve as the primary ServiceNow Platform Architect for a designated process domain (for example: HSRD, Source2Pay, LSD). You will own the design, delivery, sustainability and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform. This is a hands-on technical leadership role in a large, highly governed environment where technical judgment, upgradeability, and solution quality are paramount.
Requirements
- Minimum 7 years hands-on ServiceNow platform architecture design and implementation experience on large-scale, enterprise platforms (not delegated work).
- Demonstrable experience designing and implementing Business Rules, Script Includes and ACLs in a governed environment.
- Strong functional knowledge and practical experience in at least one ServiceNow process area (e.g., HSRD, Source2Pay, LSD).
- Strong technical judgment with documented examples of decisions that balanced performance, security, maintainability and upgrade impact.
- Excellent verbal and written communication; able to explain design tradeoffs clearly to both technical teams and business stakeholders.
- Prepared to discuss specific real-world examples of technical decisions and implementations during interviews.
Nice To Haves
- Two or more current ServiceNow certifications such as: Certified Implementation Specialist (CIS) — ITSM, CMDB, ITOM, Certified Application Developer (CAD), Certified System Administrator (CSA)
- Direct experience planning and executing major ServiceNow upgrades, including remediation of customization-related upgrade issues.
Responsibilities
- Own end-to-end platform architecture and configuration decisions to support process domains.
- Translate business needs into scalable platform solutions that align with enterprise architectural standards and long‑term platform strategy.
- Prefer configuration-first approaches; justify any customizations with clear cost/benefit, upgrade impact and supportability analysis.
- Produce architecture diagrams, design docs, and implementation acceptance criteria; participate in design reviews and sprint ceremonies as required.
- Implement disciplined server-side logic using Business Rules and Script Includes with emphasis on reuse, encapsulation and testability.
- Author and maintain performant, maintainable code and automated tests where applicable.
- Establish and enforce coding/configuration patterns that protect upgradeability and minimize technical debt.
- Design and maintain ACLs, role/group strategies and least-privilege access models suitable for a global enterprise environment.
- Consider performance, audit readiness and separation-of-duties when designing access and data protection controls.
- Work with security and compliance teams to ensure solutions meet regulatory and internal requirements.
- Make pragmatic decisions that prioritize platform sustainability: refactor or remove custom logic that conflicts with out-of-box capabilities and upgrade paths.
- Participate in upgrade planning, testing and remediation efforts, identifying risky customizations early and driving mitigation.
- Act as the subject matter expert for ServiceNow platform; support backlog refinement, complex incident resolution and architectural guidance to delivery teams.
- Collaborate closely with domain leads and cross-functional stakeholders to align domain implementations with enterprise roadmaps, upgrade plans and GenAI initiatives.
- Mentor and coach developers and integrators on enterprise best practices and standards.
Benefits
- medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- consolidated retirement plan (pension) and savings plan (401(k)).
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave – 10 days
- Volunteer Leave – 4 days
- Military Spouse Time-Off – 80 hours
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
