Senior Service Writer
About The Position
The Senior Service Writer is responsible for preparing parts and service quotes and delegating all workflow to team members. This role involves assisting with the delegation of workflow, reviewing the completion of assigned duties by other service writers, and providing service information to customers. The Senior Service Writer will also schedule customer service needs, add segments to work orders, open quotes, and complete necessary paperwork for quote presentation. Additionally, this position assists in the appraisal and quote process for equipment repair, coordinates parts and labor requirements with the Service Manager, and assists in scheduling shop assignments, field service work, and equipment delivery. The role also involves establishing or adjusting work procedures to meet schedules, opening and closing work orders, providing clerical assistance, developing positive customer relations by communicating repair status and charges, greeting customers, answering calls, advising customers of estimated costs, reviewing service/repair invoices, communicating repair progress, and following up on quotes.
Requirements
- High school diploma required.
- 4+ years’ experience in automotive/construction service administrator role.
- Excellent customer service/communication skills required.
Nice To Haves
- College or technical school certificate/degree preferred.
- Strong computer skills, including experience with Excel preferred.
Responsibilities
- Assist with delegation of workflow to all service writers.
- Review completion of assigned duties to other service writers.
- Provide service information to customers, schedule customer service needs, add segments to work orders containing job information.
- Open quotes and completes all necessary paperwork for quote presentation to customer and CSS.
- Assist in the appraisal and quote process for equipment repair.
- Coordinate parts and labor requirements with Service Manager for work orders.
- Assist in scheduling shop assignments, field service work and delivery of equipment.
- Establish or adjust work procedures to meet schedules and deadlines.
- Open and close work orders.
- Provide clerical assistance, including some correspondence and data entry.
- Develop positive customer relations by accurately communicating repair status and charges for equipment repairs.
- Greet service customers and answer calls to schedule service appointments.
- Advise customers of estimated service and repair costs.
- Review details of service/repair invoice to ensure customer understanding of services provided.
- Communicate progress of repair/service orders.
- Follow up with the customers on all quotes previously sent out.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
