Senior Service & UX Designer Consultant

Veracity Ventures Inc.•Edmonton, AB

4d•Hybrid

About The Position

This is a 12-month contract position with the possibility of two additional 1-year extensions. The role is hybrid, requiring 2-3 days onsite per week in Edmonton, Alberta, Canada. The consultant will be responsible for leading Human-Centred Service Design & User Research projects, UX/UI, Design Systems & Accessibility projects, and Digital Service Delivery & Product Design projects.

Requirements

10+ years of progressive UX, UI, and Service Design experience in complex enterprise environments.
5+ years supporting digital transformation initiatives within government, public sector, Crown corporations, or comparable environments.
Demonstrated experience through representative projects in Human-Centred Service Design & User Research (including discovery, service design, user research, journey mapping, service blueprinting, research-driven service improvements).
Demonstrated experience through representative projects in UX/UI, Design Systems & Accessibility (including enterprise digital products/platforms, UX/UI artifacts, responsive/mobile-first design, design systems, accessibility/WCAG, developer handoff).
Demonstrated experience through representative projects in Digital Service Delivery & Product Design (including citizen-facing, partner-facing, or enterprise digital services, complex workflows, digital modernization, product/service improvement).

Responsibilities

Lead Human-Centred Service Design & User Research projects, including discovery, service design, user research, journey mapping, service blueprinting, and research-driven service improvements.
Lead UX/UI, Design Systems & Accessibility projects, including enterprise digital products/platforms, UX/UI artifacts, responsive/mobile-first design, design systems, accessibility/WCAG, and developer handoff.
Lead Digital Service Delivery & Product Design projects, including citizen-facing, partner-facing, or enterprise digital services, complex workflows, digital modernization, and product/service improvement.