Senior Service Technician - Legacy Alarm & Security Systems

Vector Security and Vector Security Networks Career•Richmond, VA

9d•Onsite

About The Position

As a Senior Service Technician, you will diagnose, repair, program, and upgrade residential security systems, with a strong focus on troubleshooting and servicing legacy and antique systems. This role requires advanced expertise in evaluating system malfunctions, supporting both hardwired and wireless security solutions, and resolving complex technical issues, including network-related problems and basic system integrations. The ideal candidate has deep hands-on experience with legacy security platforms, a working knowledge of video surveillance systems, and strong communication skills. In addition to providing technical leadership, the Senior Service Technician mentors junior technicians, shares technical knowledge and best practices, and helps enhance the overall capabilities of the branch and service team.

Requirements

High School Diploma or equivalent - required.
State Licensing - required.
Valid driver’s license with an acceptable driving history.
Must be able to effectively communicate with various individuals professionally to provide superior customer service.
Must be able to understand the technical functionality of various systems learned online and/or via hands-on instruction.
Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.
Hands-on experience with legacy systems, with specific expertise in troubleshooting and programming (e.g.GE and Concord (Interlogix) panels)

Nice To Haves

3 – 5 years of industry experience - preferred.
Minimum of 2 years of life safety and home automation equipment experience- preferred.
Minimum of 2 years responding to scheduled service calls and emergency dispatches, carrying out necessary low-voltage wiring repairs and hardware replacements.
ESA Certified Alarm Technician Level 2 or equivalent - preferred.

Responsibilities

Complete service of various types of security systems, including hardwired and wireless systems, with minimal supervision.
Troubleshoot more complex systems and network issues and work with basic integration.
Run and fish wires in a concealed manner.
Set up and communicate system functionality to customers and answer questions.
Keep job site clean & organized so work can be performed in the safest manner possible.
Employ basic logic skills to move an issue to resolution.
Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors.
Train and mentor Entry Level and Level 1 technicians on package and/or less complex systems.