Senior Service Technician

Daisy•Kalamazoo, MI

10d•Onsite

About The Position

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives. As a Senior Service Technician, you are the primary point of contact for our clients — responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands-on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world-class client experience.

Requirements

High school diploma or equivalent.
Minimum 3 years of direct Audio Video (AV) experience — required. Candidates without demonstrated AV field experience will not be considered.
Valid driver's license, clean driving record, and reliable transportation.
Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Nice To Haves

Experience with networking, control systems, and technology integration strongly preferred.
Control4 Certification (preferred).
Proven track record of independent AV troubleshooting and system maintenance.
Strong leadership, accountability, and interpersonal skills.
Client-first mindset with a solutions-oriented approach.
Commitment to continuous learning and staying current with emerging technologies.
Proactive problem-solver who anticipates issues before they escalate.

Responsibilities

Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
Perform assessments, testing, and maintenance of audio-visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high-quality resolution of client needs.
Log all service activities, updates, and client interactions accurately using CRM tools.
Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.