Senior Service Technician
About The Position
We are a growing company looking to add an experienced senior service technician to support our customers’ service needs on packaging equipment. Our ideal candidate would have more than 4 years of experience in a maintenance or installation type role looking to advance their skillset even further. The pay range we’re offering starts at $32-$40 per hour ($66k-$83k), commensurate with experience. PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.
Requirements
- 4+ years Field Service experience in packaging or repair field
- Advanced knowledge of Mechanical and Electrical (High & Low Voltages) concepts
- Understand the essential principles of PLC’s, VFD’s, Sensors, Switches, Relays
- Ability to read CAD drawings
- Excellent ability in troubleshooting and repairing equipment
- Ability to work in challenging and time-sensitive situations
- Valid Driver’s License (Company Vehicle Provided)
Responsibilities
- Complete daily field service repairs on customers’ packaging equipment
- Collaborate with the Sales Team to support machinery sales
- Lead large machine installation projects with other Service Technicians
- Perform planned maintenance on customers’ equipment
- Complete service tickets at the end of each service call documenting the visit, including service performed, service time, travel time and parts required.
- Work directly with customers to resolve equipment issues
- Install and train customers on new equipment placements
- Obtain parts information and submit parts requests to Service Coordinator to aid in completing repairs
- Train up new Service Techs as needed
Benefits
- Excellent career growth opportunities
- Health, dental, and vision insurance plans
- Life Insurance
- Employee Assistance Program (EAP)
- 401(k) plan with discretionary matching
- Paid Holidays, Vacations, Personal and Sick days
- Education (4,000+ training courses)
- Excellent work-life integration
- Core Value Recognition Program
- IPOD – interdepartmental communication, team building, and employee events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
