Senior Service Supervisor - North Austin

Greystar Management Services•Austin, TX

4d•Onsite

About The Position

This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. The Senior Service Supervisor role requires someone who can step in quickly, assess the situation, and take ownership of stabilizing operations. The ideal candidate will be hands-on and capable of completing in-house repairs (vinyl plank replacement, door/frame repairs, etc.), have strong leadership experience managing a team of 5 and driving accountability, be highly organized and able to prioritize effectively in a fast-paced environment, be familiar with Greystar standards, SOPs, and reporting expectations, have experience managing large work order backlogs and high-volume make readies, and be knowledgeable in handling more complex issues such as water intrusion and preventative maintenance planning. This position is for a 512-unit community.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or related trade.
Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
Ability to apply principles of logical thinking to define and correct problems.
Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager’s use.
Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.

Nice To Haves

Property management system experience preferred.
Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
Incumbents must have all certifications as required by State and Local jurisdictions.
Incumbents must have a valid driver’s license to operate a golf cart on the property, if applicable.
Preferred bilingual, to communicate in both English and Spanish both written and verbal to team members and residents.
Be hands-on and capable of completing in-house repairs (vinyl plank replacement, door/frame repairs, etc.).
Have strong leadership experience managing a team of 5 and driving accountability.
Be highly organized and able to prioritize effectively in a fast-paced environment.
Be familiar with Greystar standards, SOPs, and reporting expectations.
Have experience managing large work order backlogs and high-volume make readies.
Be knowledgeable in handling more complex issues such as water intrusion and preventative maintenance planning.
Be comfortable stepping into a property that needs structure, consistency, and immediate results.

Responsibilities

Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.