Senior Service Reliability Specialist
About The Position
The Digital Market Products team is looking for a Senior Service Reliability Specialist to join us in North Charleston, SC; Colorado Springs, CO; Mesa, AZ; Berkeley; MO; Fairfax, VA; Chicago, IL, Seattle, WA; Plano, TX; or Long Beach, CA. We are looking for a Customer-Facing Specialist to champion the reliability, performance, and resilience of our mission-critical applications including customer portals, e-commerce systems, training platforms, and global airline support tools. This isn’t a behind-the-scenes role. You’ll sit at the intersection of technology and customer experience, owning application uptime, building automation for self-healing systems, and directly communicating with internal stakeholders and airline customers when incidents arise.
Requirements
- 5+ years of experience of Atlassian Tools (Jira, Confluence)
- 5+ years of experience with designing and developing software for complex systems such as Distributed Systems, Multi-Threaded and Multi-Process Applications, and Client-server Architectures
- 5+ years of experience with GitLab, Azure DevOps and CI/CD (Continuous Integration and Continuous Delivery (CI/CD)
- 3+ years of experience in Incident Management
Nice To Haves
- Experience with supporting complex applications or systems
- Experience with problem-solving, including diagnosing and resolving complex network issues
- Experience with written and verbal communication to collaborate effectively with cross-functional teams
- Experience with maintaining thorough documentation, and implementing repeatable processes
Responsibilities
- Provides consultation and leadership to identify, evaluate and document complex computing system requirements
- Applies expertise related to architecture, design, build and test delivery systems and components
- Provides technical leadership to evaluate product usability, affordability, functionality, security and performance to assess suitability for integration into delivery system environments
- Provides technical support and consultation for the implementation and usage of complex delivery systems
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid time away from work
- unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
