Senior Service Program and Asset Planning Manager, Volvo Autonomous Solutions

Volvo Group • Greensboro, NC

5d • $128,300 - $158,400

About The Position

V.A.S. is the business area within Volvo Group that accelerates the development, commercialization, and sales of autonomous solutions. The vision for Volvo Group is to be the most desired and transport and infrastructure solution provider in the world. We operate solutions throughout the full lifecycle to maximize the improvements achievable through autonomy. The automation of our vehicles is seen as a natural step towards reaching our long-term ambitions: 100% Safe, 100% Fossil-free and 100% more productive. Joining the Volvo Group means contributing to a large global company that is transforming itself towards these ambitions. We are committed to diversity and inclusion, fostering a team culture where differences are seen as a stepping-stone to better results. As the Senior Service Program Engineer and Asset Planning Manager, you will lead the development and execution of service support programs and play a critical role in planning and managing the US highway assets for the truck fleet supporting our US highway autonomous transport business. As we scale our operations across the United States, you will ensure fleet supply and demand to support the business growth plans and continued expansion. You will play a key role in both service contract development and operational planning. You will create scalable service contracts, develop technical training programs, and manage cross-functional initiatives that ensure operational excellence and customer success throughout the lifecycle of autonomous vehicle deployments. In parallel, you will act as the primary interface with internal and external stakeholders involved in the Sales & Operations Planning (S&OP) process by managing vehicle demand, long-term planning and forecasting, ordering, order tracking, and ensuring the vehicle availability required to support Volvo Autonomous Solutions’ US Highway business and operational plans.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Engineering, or a related field.
• 7+ years of experience in engineering, service operations, technical program management, or fleet support.
• Experience developing service programs, maintenance strategies, or aftermarket support solutions.
• Experience in Sales & Operations Planning, demand planning, asset planning, order management, supply chain, commercial operations, or related areas.
• Strong project and program management capabilities.
• Excellent communication, stakeholder management, and organizational skills.
• Ability to work effectively across multidisciplinary teams.

Nice To Haves

• Experience with autonomous vehicles, advanced driver assistance systems (ADAS), connected vehicles, robotics, or transportation technologies.
• Knowledge of fleet operations, heavy-duty vehicles, commercial transportation, or equipment maintenance.
• Experience developing technical training curricula and certification programs.
• Familiarity with reliability engineering, predictive maintenance, and service analytics.
• Experience working in customer-facing technical leadership roles.
• Previous experience with Volvo tools such as VSS and ProBuilder is beneficial but not required.

Responsibilities

• Lead the design, development, and implementation of service and maintenance contract offerings for the V.A.S. fleet.
• Define service-level agreements (SLAs), preventive maintenance strategies, and uptime commitments.
• Evaluate fleet operational data to continuously improve service offerings and support models.
• Develop and manage comprehensive technical training programs for customers, field service technicians, operations personnel, and partner organizations.
• Create training curricula, certification requirements, operational procedures, and technical documentation.
• Ensure training programs support the safe and efficient operation of autonomous vehicle technologies.
• Establish performance metrics to evaluate training effectiveness and workforce readiness.
• Serve as a technical subject matter expert during customer onboarding and deployment activities.
• Support major customer accounts by identifying service optimization opportunities.
• Manage the (S&OP) process for US Highway vehicle demand and asset requirements.
• Develop, maintain, communicate, and manage vehicle volume forecasts to support vehicle ordering and production planning.
• Plan vehicle requirements in line with approved business plans and operational needs, with input from the V.A.S U. S Highway business team and the V.A.S. Product organization.
• Initiate vehicle orders through established Volvo Group channels.
• Coordinate with Volvo Autonomous Solutions parent company functions, Volvo Group entities, and relevant partners to support vehicle supply to the business.
• Represent Volvo Autonomous Solutions in relevant forums and drive alignment and advocacy for the entity's priorities and needs.
• Collaborate with legal, commercial, operations, and engineering teams to develop customer-focused service solutions.
• Coordinate with Volvo Group functions involved in the S&OP process.
• Partner with the V.A.S. US Highway Business Development, Uptime, and Operations teams.
• Engage with Volvo dealership.
• Align with Finance and Business Control.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior