Senior Service Lead

Sunstate•Austin, TX

15h•Onsite

About The Position

The Senior Service Lead's primary objective is to assist the Branch Manager and/or Service Manager with shop flow and service quality to ensure timely, accurate service and repair to the rental and delivery fleet. This role involves prioritizing and assigning repairs of all “downed” equipment to ensure it is quickly brought back into service within company guidelines. Approximately 75% of the time will be spent performing regular preventative maintenance and major repairs. The position also requires ensuring that all mechanics properly and timely complete documentation, monitoring part orders and expenses, and providing appropriate safety, process, and technical performance and training. The Senior Service Lead will provide frequent feedback to service leadership on shop activities and individual performance.

Requirements

Consistently adhere to safety policies, procedures, and guidelines.
Possess mechanical knowledge of construction equipment.
Ability to demonstrate basic computer and typing skills.
Ability to grasp and apply new information quickly.
Ability to focus on details and complete tasks with accuracy.
Ability to read, write, and speak English.
Full range of motion, agility, and strength to lift one's body into/out of large vehicles, trailers, equipment.
Capable of normally lifting 25 lbs., frequently lifting 50 lbs., and occasionally lifting 90 lbs. with the assistance of mechanical aid or lift assistance.
Minimum age of 21 years required to drive Company vehicles.
Requires a valid driver license and ability to maintain a good driving record qualifying to safely drive a Company vehicle for work purposes.

Nice To Haves

Bilingual is a plus.

Responsibilities

Collaborate to establish daily work priorities of shop and yard employees.
Facilitate effective communication with shop via huddles, meetings, and one-on-one interactions.
Assist with key decisions regarding all major equipment repairs, ensuring that any warranty or customer damage issues are promptly addressed and communicated to the Service and/or Branch Manager.
Ensure adequate availability of essential shop supplies, and utilize part books and requisition forms to accurately order parts for seamless operations.
Serve as a liaison between the shop and office, addressing equipment issues such as breakdowns, customer damage, etc.
Demonstrate and instruct advanced troubleshooting /diagnoses and repair techniques for equipment.
Demonstrate and provide training on repairing gas and diesel engines, complex hydraulic systems, electrical systems, and drive trains to include manual and power shift transmissions on equipment and trucks.
Provide instruction in welding techniques including electric arc ‘stick’, gas welding, and brazing.
Conduct thorough inspections, servicing, testing, and refueling equipment prior to tagging it “Ready to Rent”.
Ensure upkeep of all decals, safety warnings and company ID stickers.
Maintain accurate records documenting equipment maintenance and repair, including field service paperwork.
Prioritize safety while maintaining a clean and orderly shop environment, particularly in personal work areas, by returning tools to designated location, clearing benches, and sweeping or mopping the shop area at the end of each workday.
May assist with equipment support yard duties including customer assistance, and occasionally washing or staging equipment.
May deliver or pick-up equipment to or from job sites as needed.
Promptly report safety incidents/violations to Branch and/or Service Manager.
Assist in training new mechanics.
Maintain company vehicles in accordance with established standards.

Benefits

Uniforms Provided AND cleaned for FREE
Work Boot Allowance
Rent ANY of our equipment for FREE
FREE Prescription Safety Glasses
Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!
Employee benefits, medical, dental, vision & 401k match!
7 Company paid holidays, 2 half day, + "My Holiday", paid day off annually to observe a holiday of your choice
Two weeks of vacation PTO in your first year + sick leave and personal time after 90 days.
Baby Bonding
My Holiday vacation time
Discounts on everything from movie tickets to cell phone bills