Senior Service Engineer IS -ServiceNow AI

Providence • Renton, WA

1d

About The Position

Service Engineers at Enterprise Information Services work in partnership with developers, testers, and program managers, typically early in the development process. Their primary role is to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS, and clinical caregivers. The organization emphasizes a culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect, valuing and empowering its caregivers.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience
• 5 years of related experience
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Nice To Haves

• Experience in a Healthcare environment

Responsibilities

• Design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers
• Lead and represent the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Leverage data and metrics to drive behavior, process, and priority decisions
• Solve problems using systematic procedures and investigate problems utilizing root cause analysis

Benefits

• Best-in-class benefits designed to support you and your family in staying well, growing professionally, and achieving financial security

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees