Senior Service Engineer IS - End User Compute, Hybrid
About The Position
Service Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our endpoint management platforms, including Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf. In this role, you’ll partner with endpoint engineering, service desk, application delivery, cybersecurity, and field support teams to design, scale, and operate the services that manage Windows and macOS devices across the organization. You’ll own the full-service lifecycle, from platform health, infrastructure reliability, policy and configuration management, operating system deployment, Autopilot, Jamf workflows, compliance reporting, and automation, all while helping advance the organization toward secure, modern, and consistent endpoint operations. When issues arise, you’re the calm technical leader who uses platform data, logs, and operational telemetry to quickly identify root cause, restore service, and ensure the fix sticks through durable automation, improved monitoring, and clear standards. As a senior engineer, you’ll set technical direction, mentor other engineers, and shape the endpoint management roadmap—defining what “good” looks like for scalable device management, secure configuration, deployment reliability, and service performance. If you thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience, this role was built for you.
Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
- 5 years related experience in systems administration; more preferred.
- Experience in automation, specifically related to deployment, recovery, or other manual processes.
- Experience with n-tier solutions.
- Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
- Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
- Experience leading and representing the Service in backlog discussions and standups.
Nice To Haves
- Experience in a Healthcare environment
- 5 or more years of Information Technology experience
- 3 or more years of experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager/SCCM, Jamf)
- Strong Experience with source code version control using Git/GitHub
- Strong PowerShell scripting skills for automation and systems management
Responsibilities
- Own and operate endpoint management platforms, including Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf.
- Partner with endpoint engineering, service desk, application delivery, cybersecurity, and field support teams to design, scale, and operate services that manage Windows and macOS devices.
- Own the full-service lifecycle, including platform health, infrastructure reliability, policy and configuration management, operating system deployment, Autopilot, Jamf workflows, compliance reporting, and automation.
- Advance the organization toward secure, modern, and consistent endpoint operations.
- Identify root cause of issues using platform data, logs, and operational telemetry, restore service, and ensure fixes are durable through automation, improved monitoring, and clear standards.
- Set technical direction, mentor other engineers, and shape the endpoint management roadmap.
- Define standards for scalable device management, secure configuration, deployment reliability, and service performance.
Benefits
- Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
