Senior Service Desk Technician (Onsite)

RTX•Fulton, MD

2d•$58,400 - $111,000•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. Solipsys is a wholly-owned subsidiary of Raytheon Missile and Defense (RMD) and Raytheon Technologies (RTX) and an industry leader in the development of integrated C4I Network Centric Defense System solutions for both the Domestic and International DoD. Our Digital Technology (DT) Team is growing and searching for an enthusiastic, collaborative, and dedicated team member to be part of the Raytheon Solipsys Desktop Support Team under Information Technology. As a member of the team, you will be responsible for supporting the compute needs of all employees and be their first point of contact to ask questions on how to use existing IT equipment in the organization, including laptops, desktops, phones (desktop and mobile), conference room AV systems, and printers. Additionally, you will be involved in the backend support of all technologies used in the company and working with fellow members of the Information Technology department to support and recommend new technologies for use in the organization. Strong communication and interpersonal skills are critical to convey information in a tactful manner and at the technical proficiency of the audience and keeping up to date with current technology trends and future innovations. This position is onsite located in Fulton, Maryland.

Requirements

CompTIA (A+ and/or Network+) Certifications or eligible to achieve certification.
Minimum of 5 years of prior relevant professional experience building, maintaining, and supporting end user computers, phones, and other information technology devices/systems.
AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.
The ability to obtain and maintain a U.S. government issued secret clearance is required.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Nice To Haves

Highly motivated with the ability to provide creative solutions to complex problems
Ability to lift up to 25 lbs. for racking or transporting equipment
Ability to communicate well in oral and written form
Self-driven and highly motivated with strong problem-solving skills
Experience professionally supporting Virtualization environments
Experience professionally supporting Windows and Linux environments
Active Secret Security Clearance

Responsibilities

Provide support for computing equipment, software, mobile devices, and other technologies used by the employees.
Coordinate repair, installation, or replacement of equipment and software.
Maintain, update, and deploy system images.
Maintain, update, and provision mobile devices.
Create, update, remove accounts and permissions within an Active Directory environment.
Maintain parts, equipment, and software inventories.
Account for all work in an ITSM platform, including status and resolution/root cause.
Document, maintain, and improve processes and procedures.
Stay up to date with current technology innovations.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program