Senior Service Designer

Government of Alberta•Edmonton, AB

3d•CA$100,407 - CA$132,993•Onsite

About The Position

The Alberta Public Service works to build a stronger province for current and future generations. The Technology and Innovation Ministry is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. The Digital Design and Delivery (DDD) Division is the Government of Alberta’s centre of digital delivery, partnering with ministries to design simpler, faster, and better services. The Product Branch within DDD is accountable for partnering with ministry programs to frame problems and deliver evidence-based solutions through the design and delivery of technology and services. This role is a core member of a delivery team, leading the work to define the right problem to solve and the right solution to build, ensuring products and services are designed around real user needs while balancing organizational goals, policy considerations, and operational realities. The Senior Service Designer works closely with product owners, program staff, and other stakeholders to break down large, complex mandates into practical and deliverable pieces, build shared understanding, and maintain alignment throughout delivery, shaping the end-to-end experience and user interface so that every touchpoint is accessible, usable, and positive.

Requirements

A university degree in a related field (e.g., Computer Science, Information Technology, human-computer interaction, or design), supplemented by four (4) years of progressively responsible, related experience.
Experience applying human-centred and service design methodologies to solve complex problems and improve digital service delivery.
Expertise in planning and conducting user research, analyzing qualitative and quantitative data, and translating insights into actionable recommendations.
Experience leading service design activities, including journey mapping, service blueprinting, co-design workshops, prototyping, and usability testing.
Experience developing user experience and interface design artifacts — user flows, wireframes, interactive prototypes, and high-fidelity designs — using tools such as Figma, Adobe XD, Sketch, or Axure, and building and maintaining component libraries and design systems.
Experience leading, coaching, and collaborating with cross-functional teams within Agile delivery environments to achieve service outcomes.
A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Nice To Haves

A related master’s degree and a minimum of two (2) years of related experience
A related two-year diploma and a minimum of six (6) years of related experience
A related one-year certificate and a minimum of seven (7) years of related experience
AI fluency – daily use of generative AI and agentic tooling to build AI-augmented design routines.

Responsibilities

Lead human-centred service design activities to define problems, identify opportunities, and develop solutions that balance user, business, policy, and operational needs, using a systems-thinking approach.
Lead service design deliverables — including user research, co-design workshops, journey mapping, service blueprinting, process mapping, prototyping, usability testing, and service performance analysis and reporting.
Lead user experience and interface design, producing evidence-based artifacts across a range of platforms and fidelities, such as sketches, user flows, wireframes, interactive prototypes, high-fidelity designs, reusable components, and design systems.
Ensure work meets web accessibility principles, best practices, and technical implementation techniques, including the Web Content Accessibility Guidelines (WCAG).
Lead and extend AI-augmented design practice — using generative AI and emerging tools to support research, synthesis, ideation, and prototyping, while critically evaluating outputs against quality, ethical, privacy, and accessibility standards.
Provide expertise, advice, and recommendations to support design-driven and AI-enabled service innovation, and build UX capacity through training, mentoring, and the adoption of design standards and tools.
Develop and maintain effective relationships with internal and external stakeholders — from executives to front-line staff — to drive alignment, facilitate co-design, and support effective decision-making.