Managing Service Delivery Manager

Capgemini • Irving, TX

2d • $70,730 - $198,505

About The Position

Service Managers cover the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation. The Senior Service Delivery Manager is responsible for the quality provision of service, as well as for managing and reporting on it. They oversee the execution of day-to-day operations to ensure contractual commitments are met. The Senior Service Delivery Manager proactively manages the day-to-day relationship with the clients or client representatives to ensure a high level of satisfaction, and ensures that continuous improvements are put in place to help ensure the continuity of our contracts. They work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement, and new business.

Requirements

• Experience in managing ongoing services to clients.
• Ability to ensure services meet contractual requirements and service level agreements.
• Skill in agreeing on service improvements with clients based on service delivery realization and deviation.
• Experience in managing and reporting on service quality.
• Ability to oversee day-to-day operations to ensure contractual commitments are met.
• Proven ability to proactively manage client relationships and ensure high satisfaction.
• Experience in implementing continuous improvements.
• Ability to plan client relationship strategy focusing on cost reduction, service improvement, and new business.

Responsibilities

• Oversee the execution of day-to-day operations to ensure contractual commitments are met.
• Proactively manage the day-to-day relationship with the clients or client representatives to ensure a high level of satisfaction.
• Ensure that continuous improvements are put in place to help ensure the continuity of our contracts.
• Work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement, and new business.
• Manage and report on the quality provision of service.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed