Senior Service Delivery Manager
About The Position
As a Service Delivery Manager at Planet, you will be a member of the Planet Ground Stations Operations Team, focusing on the delivery and operational excellence of a geographically diverse Ground Station network. This network comprises a mix of physical antennas, network and compute resources, cloud infrastructure, and industrial controllers working together to autonomously track and communicate with Planet’s multiple satellite constellations. Planet’s satellites generate a substantial dataset, and moving that data from our spacecraft across the Ground Station network daily presents ever-changing design goals for our Operations Team. The Ground Station team collaborates closely with Spacecraft Operators and Mission Control engineers to autonomously control the spacecraft and bring the data back to Earth. This is a full-time, hybrid role requiring you to work from our San Francisco office 3 days per week.
Requirements
- 6+ years of relevant work experience
- Bachelor’s degree in a relevant discipline
- Previous Technical Program Management or Construction Management experience
- Excellence in organizational management and high-volume task prioritization
- Basic programming skills - scripting and data analysis
- Willingness to travel up to 25% of the time
- Ability to work with little or no supervision
- Innate Curiosity
Nice To Haves
- Experience with Bash, Python or other scripting or object-oriented languages
- Experience with Linux or UNIX servers, IP Networks or previous Aerospace experience
Responsibilities
- Oversee the end-to-end delivery and implementation of complex ground systems and technology solutions for global customers.
- Lead the strategic deployment and operational readiness of Planet’s commercial ground station network.
- Drive construction and infrastructure project management in close coordination with external hosting providers.
- Manage the entire contract lifecycle in collaboration with Legal and cross-functional stakeholders.
- Partner with leadership and technical leads to build, forecast, and manage the annual operations budget.
- Provide consistent updates on project milestones and operational status to technical leads, finance partners, and executive directorship.
- Facilitate recurring sprint planning sessions and communicate alignment between technical velocity and organizational objectives.
Benefits
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off in addition to holidays and company-wide days off
- 16 Weeks of Paid Parental Leave
- Wellness Program and Employee Assistance Program (EAP)
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Commuter Benefits (if local to an office)
- Volunteering Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
